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Platform Support Engineer
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Platform Support Engineer | Hybrid | London
We're seeking a Platform Support Engineer to help transform and scale a technology support function through automation, engineering excellence, and operational innovation.
This is a senior individual contributor role for someone who thrives on solving complex operational challenges, eliminating manual processes, and building intelligent, self-service support experiences.
Responsibilities
- Design and implement automation solutions that streamline support operations and reduce manual workload.
- Build and maintain workflows, integrations, and tooling using scripting, low-code platforms, and ITSM automation.
- Lead technical escalations and drive continuous improvement across support services.
- Manage identity, access, device, and user lifecycle processes across modern cloud platforms.
- Partner with security, infrastructure, and platform teams to improve system reliability, compliance, and user experience.
- Own projects from concept through delivery, ensuring robust documentation and operational readiness.
- Mentor colleagues and promote a culture of automation, knowledge sharing, and technical excellence.
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Experience Needed
- Extensive experience in a technical support, platform support, or support engineering role.
- Strong automation mindset with experience using workflow orchestration tools, scripting (Python, Bash, etc.), and ITSM platforms.
- Expertise supporting cloud-based identity, endpoint management, and productivity platforms.
- Strong Linux and macOS troubleshooting skills.
- Proven track record of delivering technical projects end-to-end.
- Ability to collaborate effectively across security, infrastructure, and operational teams.
- Excellent communication skills and the ability to explain technical concepts to diverse audiences.
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