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Platform Support Specialist
Platform Support Specialist (ITIL IT Service Management) - London
hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this Permanent, Full-Time (Hybrid – 2 days in office) role.
The Opportunity
This is an exciting role within the Platform & Service Delivery team, supporting critical business applications while ensuring IT service operations run smoothly. You’ll play a vital role in delivering and improving IT Service Management (ITSM) processes, guaranteeing our platforms are stable, responsive, and fit for purpose.
About QBE
At QBE, we go beyond the basics to deeply understand what truly matters to our customers—all while maintaining a human touch.
We are an international insurer with over 13,000 employees operating across 26 countries, offering enough opportunity for you to grow while fostering a personal impact where it counts.
This is an exciting phase as we build momentum towards our vision: to become the most consistent and innovative risk partner. As a future teammate, you’ll work alongside passionate, talented, and collaborative individuals.
Your Role
Reporting to the Application Delivery Lead, this Full-time position requires you to support implementation and governance of ITIL-based service processes for critical systems. Collaborating closely with internal tech teams, you’ll ensure:
- Efficient resolution of incidents, problems, and change requests
- Continued delivery of IT services aligned with business needs
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Key Responsibilities
ITSM Process Management (ITIL-Focused):
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Support Incident, Major Incident, and Request Management
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Lead Problem & Change Management activities
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Administer Asset & Configuration Management
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Ticket Lifecycle Management:
- Manage and track incidents/tickets via tools like ServiceNow
- Prioritise and communicate resolutions effectively
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Stakeholder Collaboration:
- Work closely with teams (Cyber, Release Management, Attestation)
- Support root cause analysis and continuous process improvement
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Documentation & Reporting:
- Maintain clear documentation (e.g., Confluence)
- Monitor service performance and provide actionable insights
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Operational Excellence:
- Contribute to improving IT service efficiency across platforms
Note: Right to work in the UK is mandatory for this role.
About You: Skills & Experience Needed
QBE is looking for a proactive, curious professional with a passionate connection to technology and service delivery.
Essential Criteria:
- Strong interest in IT (preferably an IT degree or equivalent experience)
- Familiarity with IT Service Management (ITIL knowledge is an advantage)
- Experience with ticketing tools (e.g., ServiceNow, Jira, or equivalents)
- Technical support or IT operations background highly beneficial
- Exceptional problem-solving and multitasking abilities
- Strong written and verbal communication, with the ability to collaborate in tech-driven environments
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Benefits: A People-Focused Perk Package
At QBE, we prioritise your health, work-life balance, and professional growth. Here’s what you gain:
- Holidays: 30 days per year (+ additional 2 days available via voluntary purchase)
- Flexible Working: Including part-time, job share, and hybrid schedules
- Pension: 10% employer contribution
- Health: Online or in-person private medical insurance for you and your family
- Parental Support: 26 weeks of paid maternity/paternity/adoptive leave
- Global Travel: Up to 20 days remote work abroad annually
- Wellbeing: Cycle-to-Work scheme to enhance your daily commute
- Additional Perks: A curated range of lifestyle benefits (subject to availability)
For more details: Rewarding our people – QBE European Operations
Awards & Recognition
Proud to be highly regarded in our industry, QBE has earned:
British Insurance Awards 2025:
- Commercial Lines Insurer of the Year
- Reinsurer of the Year (QBE Re)
- ESG & DEI Initiative of the Year
British Insurance Awards 2023:
- 5-Star Employee Rating
Ready to Join a Team That Values You?
If you’re eager for a role that combines technical know-how with meaningful impact, we’d love to hear from you.
How to Apply
[Click here to submit your application] and follow the steps.
QBE adheres to equal employment opportunity standards and complies with hiring laws in every jurisdiction where it operates.
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