CFC
Platform Support Specialist
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Platform Support Specialist
Platform Support Specialist Department: Underwriting Operations Employment Type: Permanent - Full Time Location: UK - London
Description As a core member of our Platform team—a growing, business-critical unit—you’ll help deliver our digital distribution strategy and increase the proportion of business written through online channels. This is a hands-on role at the intersection of underwriting and technology, focused on improving broker experience at speed and scale.
About the role As a Platform Support specialist, you will Be the first line of support for brokers: Respond to enquiries promptly and professionally, primarily via our live chat and shared inbox. Your responsibilities will include but are not limited to: Own platform operations end‑to‑end: Log submissions, issue policies and MTAs, and prepare other documentation accurately and on time. Keep momentum on deals: Chase outstanding items (e.g., subjectivities, renewals) and proactively follow up on quotations we’re keen to secure. Handle referrals and produce quotes: Turn around platform referrals quickly and consistently within agreed service standards. Advise with confidence: Explain product features, advantages, and benefits; answer coverage and wording queries clearly and helpfully. Safeguard portfolio performance: Conduct daily risk reviews of broker‑generated quotes to maintain underwriting quality and profitability. Drive continuous improvement: Engage proactively with brokers to gather feedback that helps us refine the platform and elevate the experience. Support where needed: Carry out ad‑hoc administrative tasks to keep the team running smoothly.
Reasons to use Rodeo
I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?
Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.
Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.
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Graduate Consultant — 2026 Scheme
Why you're a good match
StrongYour economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.
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Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Why you're a good match
You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.
Experience fit
Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About you The candidate will have outstanding organisation skills, and be able to prioritise effective and meet tight deadlines. As well as this you will be an excellent communicator and be able to engage with both brokers and colleagues.
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You must be educated to a minimum of A-level standard, with a view to studying towards CII certification.
Core Values Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.
Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.
Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.
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