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Platforms Technical Lead
Location: Bristol
Salary: Up to £57,000
Contract: Permanent, Full Time
Our client is looking to recruit a Platforms Technical Lead based in Bristol on a full time, permanent contract basis. The Platforms Technical Lead plays a key role in ensuring the organisation's business-critical technology platforms remain secure, resilient and fit for the future.
The Platforms Technical Lead provides technical leadership across a range of enterprise technologies, including Microsoft 365, Azure, Entra ID, Intune, Exchange Online, SharePoint, Teams and Defender. This role acts as a senior technical escalation point, coordinates third-party managed service providers, and supports the delivery of projects, operational improvements and technology initiatives across the organisation.
Responsibilities
- Act as the technical lead and key point of contact for third-party vendors and service providers, ensuring solutions align with business and technical requirements.
- Manage escalated technical issues, coordinating internal teams and external partners to deliver timely resolutions in line with service standards.
- Support and enhance the organisation's security, governance, and compliance frameworks, including vulnerability management and system patching.
- Maintain and develop identity and access management solutions, including SSO, MFA, automated provisioning, and security baselines.
- Lead the creation, review, and continuous improvement of technical processes, documentation, test plans, and operational playbooks.
- Monitor platform performance, security, and resilience, managing alerts and driving proactive service improvements.
- Provide technical leadership during major incidents, conducting root cause analysis and implementing preventative measures.
- Support the design, implementation, testing, and transition of new systems, platforms, and technology projects.
- Act as a technical escalation point for the Digital Services team, providing expert guidance across the organisation's platforms, systems, and websites.
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What We're Looking For
- Strong experience working with and managing third-party vendors, service providers, and stakeholders to deliver effective IT services.
- Excellent knowledge of Microsoft technologies, including Microsoft 365, Azure, Entra ID, Intune, Exchange Online, SharePoint, Teams, Defender, Active Directory, Windows Server, and Power Platform.
- Proven experience developing and implementing IT governance, security, and operational best practices, including vulnerability management and compliance processes.
- Solid understanding of infrastructure technologies, including networking, Wi-Fi, firewalls, email security, backup, disaster recovery, and identity and access management.
- Experience supporting IT operations and projects, including service desk environments, monitoring tools, testing, troubleshooting, and technical project delivery.
- Proactive, positive, and collaborative, with a strong "can-do" attitude and commitment to delivering excellent outcomes.
- A confident problem-solver, able to work through complex challenges, ambiguity, and evolving business requirements.
- Self-motivated and capable of independently investigating, troubleshooting, and implementing technical solutions.
- Strong communicator with excellent stakeholder management skills, able to build relationships, work effectively as part of a team, and meet deadlines.
- Adaptable and inquisitive, with a passion for continuous learning, emerging technologies, and driving service improvements.
- Successful DBS check.
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About Our Client
Our client is a dedicated team of infrastructure experts sharing a core understanding: that effective day to day management delivers value, stability and returns over the long term.
As one of the largest SPV and Asset Management service providers to the PPP / PFI infrastructure market, our client seeks to protect and enhance the value of their investors' assets, which currently stand in the billions of pounds.
Our client welcomes applications from ex-service and other former military personnel. They are committed to honouring the Armed Forces Covenant and supporting the Armed Forces community.
Benefits
Our client is proud to offer a range of excellent benefits including:
- Family friendly policies such as enhanced maternity and paternity pay
- Private medical insurance and healthcare cash plan
- Access to online GP services
- Generous pension plan
- 25 days annual leave increasing with service
- Hybrid and flexible working opportunities
- Life assurance
- Menopause support
- A commitment to ongoing learning and development opportunities including support with professional study and memberships
Diversity
Our client is incredibly proud to be an equal opportunity employer and is working to create a more diverse and inclusive workplace that celebrates diversity and creates equity amongst their employees. They are proud of the work they have done so far, but know that they still have a way to go both as an employer and in supporting the industry to represent the communities and society they operate in. Our client encourages applications from candidates of all backgrounds. If you require reasonable adjustments at any part of your application, please get in touch.
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