LiveScore Group
Player Protection Analyst - Part Time (evenings and weekends)
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Player Protection Analyst - Part Time (evenings and weekends)
Player Protection Advisor
Salary: £14,528 Rota / shifts: 18.75 hours per week. 4 shifts per week – 3 x 4.75 hours and 1 x 4.5 hours – these may include weekends Hours: 18:00 – 23:00
Note: This role is office-based for the 4-month probation and training period. Hybrid working (2 days in the office per week) becomes available after successful completion.
About the Role
The Player Protection Advisor will review members’ accounts and activities for signs of harm and concern, conduct appropriate risk management for members, and engage directly with high-risk individuals to implement interventions.
At LiveScore Group, we’re home to LiveScore, LiveScore Bet, and Virgin Bet—three leading brands in the sports media and betting world. Our fully owned ecosystem drives innovation, setting standards with our high-performing, values-driven culture.
Our team is built on adaptability, teamwork, a fan-driven approach, and curiosity—core values that shape our ambitious work. As we grow, so do opportunities to thrive, ensuring our diverse talent fuels impactful experiences for customers.
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If you’re passionate about this role and have relevant experience—no matter if you don’t tick every box—we encourage you to apply!
Key Responsibilities
- Identify and assess potential harm and risk indicators for members, particularly those triggering internal controls.
- Evaluate affordability, applying player protection policies to make reliable, documented judgments on interactions.
- Manage direct member correspondence via phone, email, and occasionally live chat, including safer gambling queries.
- Resolve customer complaints in line with complaints procedures.
- Act as a subject matter expert in safer gambling practices, with a strong passion for supporting vulnerable members.
- Efficiently leverage back-office tools and alerts to execute safer gambling checks and ensure smooth member journeys.
- Maintain accurate records (observations, interactions, actions) and determine optimal follow-up points.
- Focus on both team goals and personal objectives.
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Skills, Knowledge & Experience
- Strong risk analysis, assessment, and decision-making skills.
- Robust organisation, prioritisation, and multitasking abilities, with adaptability under deadlines.
- Clear written and spoken communication—calm, empathetic, and proficient in stressful situations.
- Comfort working in a fast-paced, demanding environment.
- Open to collaborating with multi-level stakeholders, independently or collaboratively.
- Highly self-organised, with meticulous attention to accuracy.
Benefits
- Company Performance Bonus
- Hybrid + Flexible Working
- Private Healthcare + Employee Assisted Options
- Enhanced Family Leave: Maternity/Paternity/Adoption: up to 6 months full pay + 6 months half pay
- Subsidised Gym Membership
- Life Assurance (3x Salary)
- Contributory Pension Plan
- Virgin Family: Exclusive offers and experiences from Virgin
- Daily snacks, premium coffee, drinks, and team socials
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