Grosvenor Casinos
Player Protection Manager
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Player Protection Manager at Grosvenor Casinos
At Grosvenor Casinos, we don’t just offer a place to work – we offer a place to belong.
For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment.
Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear – to become the UK’s most loved casinos. It’s our people who bring that ambition to life, setting the tone on the casino floor, creating energy, and delivering breathtaking moments that keep guests coming back.
We’re building something special at Grosvenor Casinos. Join us and be part of it.
We’re looking for a Player Protection Manager who’s passionate about creating a first-class experience where customers feel supported.
About the Role
You’ll be the go-to expert for player protection—ensuring gambling stays fun, responsible, and safe.
Key Responsibilities
Champion Responsible Gambling & Player Safety
- Lead as the subject matter expert in player protection, ensuring our approach is proactive, compassionate, and effective.
Team Coaching & Leadership
- Guide your team to deliver timely, high-quality interactions while meeting business targets and regulatory standards.
- Foster an environment where team members feel confident and capable in customer conversations.
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Data Analysis & Risk Assessment
- Review customer behaviour and risk indicators to identify vulnerabilities and implement timely interventions.
- Ensure appropriate support is provided for those at risk of gambling harm.
Due Diligence & Compliance
- Assist in enhanced due diligence processes with the General Manager.
- Log, follow up, and resolve all player protection incidents.
- Oversee compliance with policies on affordability, CDD (Customer Due Diligence), SOF (Source of Funds), and EDD (Enhanced Due Diligence).
Duty Management
- Take charge of the casino floor during your shift, representing the General Manager or Operations Manager.
- Ensure smooth, safe operations throughout your tenure.
Required Skills & Experience
- Strong understanding of UK gaming legislation and regulatory standards.
- Genuine passion for player protection and responsible gambling.
- Customer-first mindset with a focus on support and safety.
- A Personal Management Licence (PML) is beneficial but not essential.
- Proven leadership experience, with an inclusive and people-focused approach.
- Confidence in handling fast-paced, front-line customer interactions.
- Commercially savvy, proactive, and enthusiastic.
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Working Conditions & Requirements
- Role operates in a 24/7 casino environment, requiring flexibility for night shifts and weekends.
- Candidates must be 18 years or older and have the legal right to work in the UK.
Why Join Grosvenor Casinos?
As part of The Rank Group, we combine a premium casino experience with outstanding benefits and career growth opportunities.
Rewards & Recognition
- Competitive team incentives and rewards to recognise your contributions.
Support & Development
- Comprehensive induction ensures you’re confident, knowledgeable, and supported.
- Ongoing training opportunities to build and advance your skills.
Dynamic & Varied Work
- No two days are the same—help shape the future of Grosvenor Casinos and drive innovation.
- Make a meaningful impact by bringing real change.
Team Culture
- High standards, achieved together. We succeed as a team, not in competition.
- "When one of us wins, we all do."
Career Growth
- Opportunities to progress within Grosvenor Casinos and The Rank Group.
- Support provided to grow and thrive in your role.
We’re for Everyone
At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments during the application process, please let us know.
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