Key Responsibilities

• Leading and line-managing the Player Safety Officer team, including workload allocation, quality assurance, and ongoing coaching and development.
• Overseeing the production and evaluation of customer risk assessments based on AK Bets’ Markers of Harm, ensuring consistency and quality across the team.
• Acting as the escalation point for complex, high-risk, or sensitive player interactions, providing guidance and making the final call on appropriate action.
• Reviewing and refining player interaction approaches, risk assessment methodology, and escalation procedures in line with regulatory expectations and internal policy.
• Reporting on player safety metrics, trends, and outcomes to the Head of Player Safety and other senior stakeholders.
• Reviewing customers’ declared income and savings information in complex or disputed cases, and signing off on findings.
• Acting as the key point of contact for internal stakeholders — compliance, trading, customer support, and legal — on player safety matters.
• Supporting regulatory engagement and audits by ensuring accurate documentation and records are maintained across the team.
• Identifying training needs and delivering or coordinating training for Player Safety Officers.

What We're Looking For

• Previous experience in a player safety, responsible gambling, or compliance role within gambling or gaming; some line-management or team-lead experience preferred.
• Excellent attention to detail combined with strong written and verbal communication skills.
• Sound judgement and the confidence to make decisions on complex player safety matters using your own initiative.
• Proven organisational and leadership skills, with the ability to prioritise, delegate, and manage a team under pressure.
• Collaborative approach to working with internal stakeholders and cross-functional teams.
• Willingness to work some evenings and weekends, in line with when our customers are most contactable.

Working Pattern

This role is open to office-based (Dublin, Ireland) and remote (UK & Ireland) candidates. Remote employees may be required to attend meetings in Dublin for 3–4 days per month, and all Player Safety Managers will be required to work some evenings and weekends given the nature of the industry.