Kinetic Games
Player Support Specialist
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Player Support Specialist
About Kinetic Games
We’re an independent games studio best known for creating Phasmophobia, enjoyed by millions of players worldwide. Our team is passionate, creative, and collaborative, and we’re looking for someone equally enthusiastic about games to join our growing team.
We’re a small but fast-growing, friendly team that values:
- Creativity
- Openness
- Personal growth.
Whether you’re helping various departments or talking about your favourite horror game, you’ll be part of a supportive environment where passion and curiosity are celebrated. You’ll join an ambitious team where your ideas are valued, your growth is supported, and your development truly matters.
Diversity, equity, and inclusion are important to how we work together every day. ✔️ We aim to build a team with diverse experiences, perspectives, and backgrounds. ✔️ We believe great games start with an inclusive environment where everyone can contribute, grow, and succeed. ✔️ Applications from all qualified candidates are encouraged. ✔️ Equal opportunities are provided throughout our recruitment and employment practices.
If you require any reasonable adjustments during the recruitment process, please let us know. We’ll work with you to understand your needs and provide appropriate support wherever reasonably practicable.
About the Role
We’re looking for an entry-level Player Support Specialist who has:
🔹 A strong understanding of Phasmophobia. 🔹 A passion for helping players. 🔹 A willingness to contribute to the ongoing improvement of the game.
This role sits at the intersection of Player Support and Quality Assurance. Your responsibilities include: 🔹 Reviewing and triaging bug reports submitted by players. 🔹 Ensuring valuable information reaches the QA team. 🔹 Helping keep players informed throughout the process.
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You’ll work closely with:
- Lead Support
- Lead QA
- (where appropriate) Lead Social Media & Community Manager
To ensure player-reported issues are properly: 🔸 investigated, tracked, and communicated.
Ideal Candidate
The ideal candidate is an active Phasmophobia player with: 🔹 Excellent communication skills 🔹 Strong attention to detail 🔹 An interest in game development processes
Location & Visa Information
This role is hybrid-based at our office in Southampton. ⚠️ At this time, we are unable to provide visa sponsorship. 🛂 Applicants must have the right to work in the UK.
Responsibilities
Your duties will include:
- Reviewing and triaging bug reports submitted through customer support & community channels.
- Verifying that bug reports contain the information needed for investigation and following up with players when additional details are required.
- Working closely with the QA team to ensure player-reported issues are reviewed, logged & actioned appropriately.
- Helping identify duplicate reports and consolidate information to improve reporting efficiency.
- Keeping players informed about the status of their reported issues by coordinating updates with:
- Lead Support
- Lead QA
- (where appropriate) Lead Social Media & Community Manager
- Responding to support tickets covering:
- Bugs
- Technical issues
- Gameplay concerns (professionally, empathetic & effectively)
- Assisting with maintaining internal documentation & tracking systems.
- Helping identify recurring player pain points and communicating trends to the wider team.
- Acting as the key communication link between players, support & QA.
Requirements
To apply for this role, you should possess:
✔️ Strong knowledge of Phasmophobia gained through significant hands-on play experience. ✔️ Excellent written communication skills in English. ✔️ Strong attention to detail & organisational skills. ✔️ Ability to communicate clearly & professionally with players. ✔️ A genuine passion for games and player experience. ✔️ Basic understanding of: 🔹 Bug reporting & issue tracking processes in game development. 🔹 Any similar technical support environments. ✔️ Basic customer support or community/moderation experience (e.g., from:
- Work
- Volunteering
- Online moderation
- Other relevant roles). ✔️ Ability to work collaboratively across multiple teams.
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Our Interview Process
We aim to keep our recruitment process straightforward and engaging:
Stage 1
A video call with: 🔹 A member of the Marketing team. 🔹 The Hiring Manager.
Topics covered: 🔸 Your experience 🔸 Your passion for Phasmophobia 🔸 Your understanding of player support & community engagement 🔸 More about the role, team & company culture
Stage 2
A conversation with: 🔹 A Marketing team member. 🔹 A QA team member.
Topics covered: 🔸 Your background 🔸 Your interest & approaches to community support. 🔸 Learn more about the team & collaboration at Kinetic Games.
Benefits & Perks
Here’s what comes with working at Kinetic Games:
💰 Comprehensive Reward Package
💼 Enhanced Employer Match Pension Scheme
💸 Annual Bonus
🍽️ Weekly Free Team Lunches
🎉 Regular Social Events
🏠 Hybrid & Flextime Working
⚽ Access to Southampton Football Club Tickets (subject to availability & sponsor allocation)
📦 Relocation Package (within the UK only)
🚗 Electric Vehicle Car Scheme
🏅 Employee of the Month Vouchers
🧘 ♀️ Personal Wellbeing Allowance
🤝 Recruitment Referral Scheme
🎓 Training & Development Budget
🚀 Training & Career Development Opportunities
💚 Vitality Health Insurance
🛡️ Aviva Life Insurance
🎂 Total of 30 days Holiday (per year)
🎄 Christmas Studio Shutdown
Pay Range
RepEarly-level candidates can expect a starting salary of 26,000–28,000 GBP per year, based in Southampton.
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