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Shawbrook – Credit Underwriter for SME Lending
About Shawbrook
Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility, and certainty we deliver. We are a purpose-led organisation, focused on delivering long-term sustainable value for all our stakeholders.
We have a diversified offering, with innovative lending propositions tailored to address specific customer needs across:
- SME markets
- Real Estate
- Personal lending
Our products include:
- Complex structured credit facilities for growth-focused businesses
- Mortgages for professional landlords and property investors
- Simple digital loans for consumers
We attract deposits by delivering a premium experience, choice and consistently great value to smart savers.
Shawbrook operates on a unique, replicable model combining:
- Deep human expertise
- Advanced digital, tech, and data capabilities
This hybrid approach enables:
- Exceptional customer experiences
- Efficiency and scalability
We pride ourselves on an innovative and agile culture, driving high employee engagement and attracting top talent. If you're ready to contribute new ideas and believe in the possibility of anything, we’re looking for you.
Why Work with Us?
- Be part of a bank built for the modern world
- Thrive in a fast-paced, challenging, and innovative environment
- Enjoy proposing creative solutions to complex problems
- Belong to a diverse culture that champions minority and underrepresented groups
- Follow a business that cares about society and the environment
- Commit to continuous professional growth and self-improvement
The Role & Responsibilities
This position is responsible for:
- Underwriting SME lending applications
- Supporting portfolio risk management
- Contributing to the development of the Playter credit platform
The role ensures credit decisions align with risk appetite while supporting efficient, scalable growth through:
- Manual underwriting
- Assisted decisioning
- Data-driven risk management
In addition, underwriters actively contribute to:
- The evolution of Playter’s credit strategy, decisioning framework, platform rules, underwriting processes, and risk controls
- Identifying opportunities to enhance credit performance, customer outcomes, operational efficiency, and automation via analysis of application, portfolio, and platform data
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Key Responsibilities
Credit Underwriting
- Underwrite SME lending applications within delegated authority
- Assess financial, behavioural, and non-financial risks using:
- Manual underwriting techniques
- Platform decisioning outputs
- Exercise sound credit judgement where applications fall outside:
- Automated decisioning outcomes
- Referral criteria
- Standard lending parameters
- Balance risk, customer outcomes, commercial objectives, and risk appetite when structuring solutions
- Apply and interpret Playter credit policies, platform rules, and decisioning criteria consistently
- Escalate complex cases, emerging risks, and material concerns as required by governance
Portfolio Risk Management, Governance & Assurance
- Monitor platform performance to detect emerging credit, affordability, and behavioural risks
- Review decisioning outcomes, referral volumes, override activity, and credit performance indicators
- Support portfolio performance assessments against:
- Risk appetite
- Credit strategy
- Policy requirements
- Platform controls
- Ensure compliance with:
- Credit policies
- Decisioning frameworks
- Regulatory requirements
- Governance standards
- Participate in:
- Credit policy reviews
- Portfolio reviews
- Thematic reviews
- Lessons Learned
Platform, Policy & Decisioning Development
- Contribute to the ongoing development and optimisation of:
- Playter’s credit platform
- Decisioning framework
- Underwriting strategy
- Use application, portfolio, and performance data to identify enhancements for:
- Credit outcomes
- Customer experience
- Operational efficiency
- Automation
- Review effectiveness of:
- Platform rules, thresholds, referral criteria
- Decisioning controls
- Support testing and implementation of changes related to:
- Platform rules
- Decisioning logic
- Credit policies
- Risk controls
Stakeholder Collaboration
- Build working relationships with:
- Sales
- Credit
- Risk
- Operations
- Product
- Data
- Technology teams
- Provide credit risk expertise to teams on:
- Underwriting
- Policy
- Decisioning
- Contribute to cross-functional initiatives improving platform performance, customer outcomes, and risk management
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Reporting & Management Information (MI)
- Analyse trends, exceptions, and risks to support credit risk management and decision-making
- Prepare insights for governance forums, policy reviews, and strategic initiatives
- Use data to enhance:
- Credit performance
- Customer outcomes
- Operational effectiveness
- Support risk, portfolio, and decisioning metrics development and maintenance
The Person
Skills & Experience
Required:
- Strong SME lending and credit underwriting experience
- Sound knowledge of financial analysis, credit risk assessment, and lending structures
- Experience applying and interpreting credit policies, decisioning frameworks, and risk controls
Desirable:
- Experience in technology-enabled or automated lending environments
- Knowledge of the UK regulatory environment (e.g., FCA) and conduct expectations
Key Competencies
- Credit judgement and risk awareness
- Analytical and data-driven decision making
- Curiosity without blind acceptance of existing approaches
- Strong problem-solving and critical thinking skills
- Commitment to attention to detail and high standards
- Effective stakeholder engagement and collaboration
- Balanced commercial awareness with prudent risk management
- Adaptability for dynamic environments
- Continuous improvement mindset, prioritising:
- Customer outcomes
- Platform performance
- Risk management
Rewards
Your Wellbeing
We prioritise health and wellbeing with offerings such as:
- Market leading family-friendly policies (e.g., access to Maternity, Adoption, and Paternity policies from Day 1)
- Free Headspace: Mindfulness and meditation digital health app
- Free Peppy: Fertility/supportive health app for family, fertility, or menopause
- Employee Assistance Programme (EAP): Support on mental wellbeing, financial concerns, family/work/housing queries
- Cycle-to-work scheme
- Discounted gym memberships
Your Lifestyle
Find balance with:
- Minimum 27 days holiday per year (flexi-holiday days option available)
- Nationwide gym discounts
- High street/online brand discounts
Your Contribution
Reward for exceeding expectations:
- Annual discretionary bonus scheme celebrating team contributions
- Shawbrook Recognition Scheme for role models and standout performance
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