MKM Building Supplies
Plumbing and Heating Manager
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Plumbing & Heating Sales Executive
MKM is the leading independent builders’ merchant in the UK, offering quality materials for contraction, tradespeople, and DIY enthusiasts. Established in 1995, we operate 143+ branches nationwide with over 3,300 employees and pride ourselves on our people-focused, growing culture. Are you looking for a dynamic role where you can build long-term relationships and careers within our friendly, family-like makeup? Join the MKM team.
About the Role
MKM currently has an exciting opportunity for a Plumbing & Heating Sales Executive based in Indsen.
In this proactive role, your core ambition will be to nurture and develop the plumbing and heating market for our branch, including both direct-to-tradesperson and commercial customers. Your responsibilities span sales, customer service, and stock management, ensuring we maintain a strong position as the go-to supplier for light side compliance products—including taps, sinks, showers, pumps, valves, and pipe products.
MKM is committed to attracting, recruiting, retaining, and promoting a diverse workforce, building a sense of belonging and purpose within a close-knit team driven by growth and success.
Responsibilities
Sales & Customer Growth
- Actively grow and establish a sustainable customer base of tradespeople, contractors, and commercial buyers.
- Provide accurate, competitive quotations to prospective customers, ensuring we remain the preferred choice.
- Utilise proactive field activity, including seasonal campaigns (where applicable) and cold-calling initiatives, to drive sales opportunities.
- Convert leads into sales through excellent customer engagement, offering expert product advice and tailored solutions.
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Customer Relationships
- Build and maintain relationships over the telephone and in person, ensuring long-term business retention.
- Provide a 5-star customer service experience, acting as an expert adviser within your product range.
- Handle objections professionally to deliver every customer interaction positively and answers firmly.
Stock & Procurement
- Work closely with head office & branches to schedule and manage product enquiries and deliveries effectively.
- Monitor stock levels and product movement to ensure selections remain optimal for customer requirements.
- Collaborate on forecasting planning, product inputting, replenishment, and ‘end-of-range’ product strategies to maximise efficiency.
Person Specification
Essential Requirements
- Confident, proactive sales professional with previous experience in plumbing & heating merchant sales (or builder’s merchant environment).
- Strong, lengthy sales background, with experience in telephone and face-to-face sales techniques.
- Sound knowledge of tap, sink, shower, pump, and pipe products, plus a commitment to continuous learning.
- Ability to build trust and rapport with customers, including both exclusively and on site visits.
- Excellent telephone communication skills and commercial acumen.
- Data literate and computer proficient, demonstrating an ability to quickly learn new systems.
Nice-to-have Experience
- Industry knowledge on projects controlling processes, understanding tradespeople schedules, or certifications in sales/marketing.
- Sales goals intact and a focus on hitting targets through engagement:
(Candidate is welcome to apply with your applications to: Our recruitment team)
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Why Join MKM?
As part of the UK’s leading independent builders’ merchant, you’ll be rewarded not only with excellent benefits and, but also with company values that align with professionalism and growth. MKM has been accredited and recognised through multiple accolades, brand trust points to an environment that:
Remuneration & Incentives
- Competitive salary (starting point depends on experience)
- Generous discretionary bonus scheme tied to individual performance and industry targets
- Enhanced maternity and paternity pay scheme - paid a rate above contract statutory rights.
Workplace Culture & Perks
- People-quick environment, encouraging career development
- Complementary staff discounts, applying to a wide range of building materials and hardware
- Training and professional development opportunities
- Perkbox discount portal for home, food, and lifestyle essentials to support work-life balance
- Cycle to Work Scheme to promote environmentally friendly commuting
- Substantial paid holiday, with a ‘bonus holiday scheme’ rewarding tenure
Support & Security
- Free parking
- Perkbox for added discounts on insurance, travel, tech, and well-being
- Life Assurance and Contributory Pension Scheme – financial security as an added reassurance
- Local website office with updated company values, ensuring transparency and adaptability from Above and branch managers
Health & Wellbeing
- Mental health advocacy and support:
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**For further inquiries please call: ** 01482 262280
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