MKM Building Supplies
Plumbing and Heating Manager
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Plumbing and Heating Manager
Plumbing & Heating Sales Specialist
MKM is the leading independent builders’ merchant in the UK, established in 1995. With over 143 branches and 3,300+ employees, we prioritise recruiting and retaining a diverse, inclusive team that fosters a strong ‘MKM family’ culture. Join us in growing and shaping our business!
In this role, you’ll take responsibility for driving sales within our plumbing and heating product range, playing a critical part in expanding our market share and strengthening customer relationships.
About the Role
You’ll be responsible for expanding our customer base, maximizing sales and profitability, and positioning MKM as the go-to choice for light-side supplies. Success will require proactive engagement, strong customer service, and deep product expertise.
Responsibilities & Duties
- Grow the customer base – Identify and expand market opportunities to increase sales
- Provide accurate quotations – Prepare and deliver customer quotes efficiently
- Purchase materials & manage stock – Ensure optimal stock levels for seamless business operations
- Engage with customers – Build and maintain professional relationships, both in-person and via telephone
- Deliver exceptional service & product advice – Guarantee customer satisfaction through expert guidance
- Drive proactive sales – Leverage every opportunity to secure or upgrade sales in plumbing and heating
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Person Specification
To excel in this role, you should have:
- Strong plumbing and heating product knowledge – Essential for providing expert advice
- Previous sales experience in a related merchant or builders’ merchant environment
- Exceptional customer service skills – To engage effectively with clients
- Relationship-building aptitude – Abilities to foster lasting customer connections
- Clear communication & interpersonal abilities – Strengthen collaboration via telephone and in-person
- Proficiency with computers – For order processing, CRM systems and record-keeping
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Benefits
Becoming part of MKM means joining a UK-winning builders’ merchant, offering a wide range of benefits to support professional growth and well-being:
- Competitive pay package
- Generous discretionary bonus scheme
- People-driven culture
- Substantial staff discounts (deep discounts available on tools, products and more)
- Training & development opportunities (ongoing career progression)
- Holiday reward system (extra holiday pay for long-service employees)
- Perkbox discounts (access to health, leisure and lifestyle benefits)
- Contributory pension scheme
- Financial planning support
- Cycle-to-work scheme
- Free parking
- Life Assurance
- Enhanced maternity/paternity leave pay
- Mental health support (confidential counselling available)
Next Steps
For further enquiries, please contact: 📞 01482 262280
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