Harvey Water Softeners
Plumbing and Maintenance Service Engineer - FTC 12 Months
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Plumbing and Maintenance Service Engineer - FTC 12 Months
Service Engineer – Onsite Water Softener Maintenance & Installation
Culligan Harvey Water Soffeners are seeking a Service Engineer to join our rapidly expanding team.
About the Role
The Service Engineer will:
- Field operate to provide onSite customer service for water softener repair, maintenance, and installation across domestic homes and dealer premises
- Conduct technical assessments in the field and relay findings to the Service Manager
- Travel to customer premises using assigned company vehicles
- Build technical expertise through a comprehensive with-the-job training programme delivered by in-house experts
- Deliver outstanding customer experience, aligning with Culligan Harvey’s core values: Dare To Care, Do The Right Thing, Keep It Simple, Yes I Can & Make It Fun
Key Responsibilities
- Troubleshoot and repair water softener systems to the highest standards
- Conduct thorough pre-visit diagnostics and log findings before service calls
- Install, calibrate, and replace components of domestic water softeners
- Provide technical support to dealers when requested
- Report vehicle/equipment issues promptly for maintenance
- Adapt to a fast-paced, client-facing role with a high degree of travel
- Support growth during our current phase of business transformation
The Ideal Candidate
To succeed in this position, you will:
Experience & Qualifications
- Be currently employed or qualified as a domestic plumber, holding either:
- A NVQ Level 2 in Plumbing & Heating
- Time-served experience (equivalent to NVQ Level 2)
- Have practical knowledge of plumbing and water systems
- Have hands-on experience replacing or repairing domestic appliances (white goods)—essential
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Skills & Characteristics
- Proven customer service excellence with the ability to handle delicate, sympathetic interactions in a client’s home
- Technical aptitude, adaptability, and the ability to learn complex systems quickly
- Strong attention to detail, methodical approach to problem-solving, and a desire to continuously improve
- Self-motivated, with an independent work ethic but also an ability to operate well in a team
- Communication skills, ability to reassure clients and build rapport
- Physical fitness to operate on-site for extended periods
Why Join Us?
This is a fixed-term contract role (12 months), initially, with strong prospects to join as a permanent core team member—and in-house opportunities for career progression after training.
Why Culligan Harvey?
At the forefront of water treatment:
- Market leader in the UK for domestic water softeners
- Threefold sales growth over the past five years and continued business transformation
- Modern production facilities, world-class tools and a coaching-focused culture
Career & Growth
- Full tools & equipment provided (including uniform, van and company phone)
- Ongoing training and development to master water softener repair and installation
- Tiered role progression, from supporting the team to specialisation in product designs, aftercare or leadership
- Chance to fuel continued growth within one of Culligan’s most dynamic UK operations
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Location
Based in Old Woking, Surrey, with full national reciprocal travel support across service territories.
Terms & Benefits
Salary
- Based on on-target earnings (OTE)
Benefits
- 25 days holiday + statutory holiday entitlement
- Flexible working where possible
- Company-provided:
- Van (updatedtrims and insurance)
- Tools & equipment
- Uniformware & safety wear
- Mobilysised mobile equipment (phone)
- Comprehensive training package
- Tiered career structure, allowing progression (technical, specialist, line management)
- Employee discounts and internal staff incentive schemes
- Performance-related bonuses
- Upsell commission scheme to incentivise installation of complementary products
- Growth & development within the team
How to Apply
If you love technical products, quality service and helping families/FMCs overcome water issues, please send your CV and covering letter detailing:
- What attracts you to this opportunity?
- Your relevant plumbing/white goods maintenance experience
- Why this is the right step in your career
Apply today – your next challenge awaits a company many of the UK’s homes already trust.
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