Financial Ombudsman Service
PMO Lead
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PMO Lead
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PMO Lead
Join a team where Purpose drives everything we do, Ambition fuels our growth, Respect shapes our culture, and Trust builds our foundation.
Are you looking for a role where you can shape how an organisation delivers change, balances assurance with pace, and makes confident decisions? If you have experience leading a PMO in portfolio, project, or product environments and want to help evolve a modern PMO function, this role could be for you.
We're not just hiring — we're inviting you to help shape how change is delivered across the organisation.
Contract: Permanent
Working hours:
- 35 hours per week is full time.
- We are open to part-time/flexible working patterns where possible. Please let us know in your application your desired working pattern.
Salary:
- This role offers a salary range of £60,045 – £72,984 per annum.
- The final offer will reflect the successful candidate’s skills, experience, and interview performance.
Location: London
Reporting to: Head of PMO
Our permanent hybrid policy expects colleagues to work at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
The effective management and delivery of an ambitious portfolio of change is central to our organisational strategy. As PMO Lead you will play a leadership role in shaping and operating a modern Portfolio Management Office that supports projects, programmes, and product-led delivery.
You will be responsible for the oversight, assurance, and enablement of our portfolio, ensuring that decisions are informed by clear insight including risk, capacity, and delivery confidence. A core part of the role is to continually evolve our portfolio governance and delivery frameworks so that they remain proportionate, effective, and align with how teams deliver change.
You will provide executives and senior leaders with a clear, trusted view of the portfolio health and delivery confidence enabling timely, evidence-based decisions across the portfolio. This includes risk, dependency, and resource management alongside portfolio prioritisation with an understanding of the impact on both our operations and customers.
The PMO represents the first line of defence within our transformation assurance framework. In this role you will be balancing strong governance and control with a practical, pragmatic, and enabling approach that supports our teams delivering change using a range of approaches, including traditional, agile, and hybrid models as well as ongoing product delivery environments.
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Strong relationships at senior levels are fundamental to success in this role. You will work closely with senior leadership and executive stakeholders, influencing decision-making, building confidence in delivery, and ensuring the PMO is seen as a value-add strategic partner and business function.
Key Responsibilities
- Delivering accurate and insightful reporting on across the portfolio of change for Executive and senior governance forums
- Building strong relationships across the Senior Management group and Executive team to secure the data, insight, and engagement needed for effective portfolio oversight
- Developing and continuously improving approaches to portfolio, programme, project, and change management, including benefits tracking, risk management, resource management, governance, and assurance
- Driving consistent adoption of portfolio, programme, and project management processes and tools to improve transparency, control, and decision support
- Ensuring governance frameworks are effective, proportionate, and responsive to the needs of an expanding portfolio spanning projects, product delivery, and continuous improvement
- Supporting high-quality decision-making by identifying delivery risks, dependencies, trends, and trade-offs, and by strengthening proposals ahead of governance discussions
- Supporting the Head of PMO and Director of Transformation with Executive update and decision-making forums, continually improving how those forums operate and the value they provide
- Maintaining an external perspective and applying best practice to strengthen PMO methods, standards, and continuous improvement across the portfolio
Minimum Criteria
To be considered for this role, you will need to demonstrate:
- Significant experience of leading or operating within a Portfolio Management Office or equivalent portfolio-level delivery function.
- Producing portfolio reporting from multiple sources to provide clear insight for Executive-level stakeholders and support decision-making.
- A strong track record of working with and influencing senior leaders and executives across a complex organisation.
- Broad delivery experience across areas such as projects, programmes, products, or transformation, with sufficient depth to confidently advise and challenge delivery teams.
- A solid understanding of delivery fundamentals including planning, resourcing, risk and dependency management alongside governance and reporting.
- Supporting senior governance and decision-making forums in a way that adds value through analysis, judgement, challenge, and continuous improvement.
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Desirable
- Applying recognised project, programme, and change delivery methodologies such as PRINCE2, MSP, MoP, P3O, PMP, or APMP in a pragmatic way.
- Coaching, mentoring, and developing colleagues to strengthen project, programme, and change delivery capability.
- Improving systems, processes, or ways of working to increase consistency, efficiency, and control across a portfolio environment.
- Understanding organisational priorities, spotting complexity and interdependencies, and shaping the right portfolio-level approach across multiple pieces of work.
Why You'll Love Working with Us:
We are a value-led organisation. Our values – Purpose, Ambition, Respect, and Trust - shape our culture, decisions, and strategy. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
- Flexibility and hybrid working.
- A strong focus on wellbeing and inclusion.
- Investment in learning, development, and progression.
We also offer:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy.
Please complete the attached questionnaire and upload a copy of your CV.
Please send in applications by Midnight on Friday 10th July.
Due to high application volumes this advert may close early.
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process, which will include an online assessment.
The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more:
https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
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