PMO Lead

Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! PMO Lead Join a team where Purpose drives everything we do, Ambition fuels our growth, Respect shapes our culture and Trust builds our foundation. Are you looking for a role where you can shape how an organisation delivers change, balances assurance with pace and makes confident decisions? If you have experience leading a PMO in portfolio, project or product environments and want to help evolve a modern PMO function, this role could be for you. We're not just hiring — we're inviting you to help shape how change is delivered across the organisation. Contract: Permanent Working hours: 35 hours per week is full time. We are open to part time/flexible working patterns where possible. Please let us know in your application your desired working pattern. Salary: This role offers a salary range of £60,045 – £72,984 per annum. The final offer will reflect the successful candidate’s skills, experience, and interview performance. Location: London Reporting to: Head of PMO Our permanent hybrid policy expects colleagues to work at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development. About Us: The effective management and delivery of an ambitious portfolio of change is central to our organisational strategy. As PMO Lead you will play a leadership role in shaping and operating a modern Portfolio Management Office that supports projects, programmes and product-led delivery. You will be responsible for the oversight, assurance and enablement of our portfolio, ensuring that decisions are informed by clear insight including risk, capacity and delivery confidence. A core part of the role is to continually evolve our portfolio governance and delivery frameworks so that they remain proportionate, effective and align to how teams deliver change. You will provide executives and senior leaders with a clear, trusted view of the portfolio health and delivery confidence enabling timely, evidence-based decisions across the portfolio. This includes risk, dependency and resource management alongside portfolio prioritisation with an understanding of the impact on both our operations and customers. The PMO represents the first line of defence within our transformation assurance framework. In this role you will be balancing strong governance and control with a practical, pragmatic and enabling approach that supports our teams delivering change using a range of approaches, including traditional, agile and hybrid models as well as ongoing product delivery environments. Strong relationships at senior levels are fundamental to success in this role. You will work closely with senior leadership and executive stakeholders, influencing decision-making, building confidence in delivery and ensuring the PMO is seen as a value-add strategic partner and business function. Key responsibilities Delivering accurate and insightful reporting on across the portfolio of change for Executive and senior governance forums Building strong relationships across the Senior Management group and Executive team to secure the data, insight and engagement needed for effective portfolio oversight Developing and continuously improving approaches to portfolio, programme, project and change management, including benefits tracking, risk management, resource management, governance and assurance Driving consistent adoption of portfolio, programme and project management processes and tools to improve transparency, control and decision support Ensuring governance frameworks are effective, proportionate and responsive to the needs of an expanding portfolio spanning projects, product delivery and continuous improvement Supporting high-quality decision-making by identifying delivery risks, dependencies, trends and trade-offs, and by strengthening proposals ahead of governance discussions Supporting the Head of PMO and Director of Transformation with Executive update and decision-making forums, continually improving how those forums operate and the value they provide Maintaining an external perspective and applying best practice to strengthen PMO methods, standards and continuous improvement across the portfolio Minimum Criteria To be considered for this role, you will need to demonstrate: Significant experience of leading or operating within a Portfolio Management Office or equivalent portfolio-level delivery function. Producing portfolio reporting from multiple sources to provide clear insight for Executive-level stakeholders and support decision-making A strong track record of working with and influencing senior leaders and executives across a complex organisation. Broad delivery experience across areas such as projects, programmes products or transformation, with sufficient depth to confidently advise and challenge delivery teams. A solid understanding of delivery fundamentals including planning, resourcing, risk and dependency management alongside governance and reporting. Supporting senior governance and decision-making forums in a way that adds value through analysis, judgement, challenge and continuous improvement Desirable Applying recognised project, programme and change delivery methodologies such as PRINCE2, MSP, MoP, P3O, PMP or APMP in a pragmatic way Coaching, mentoring and developing colleagues to strengthen project, programme and change delivery capability Improving systems, processes or ways of working to increase consistency, efficiency and control across a portfolio environment Understanding organisational priorities, spotting complexity and interdependencies, and shaping the right portfolio-level approach across multiple pieces of work Why You'll Love Working with Us: We are a value led organisation. Our values – Purpose, Ambition, Respect and Trust - shape our culture, decisions and strategy. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values Flexibility and hybrid working. A strong focus on wellbeing and inclusion. Investment in learning, development and progression. We also offer: 25 days holiday entitlement, with the option to buy extra or sell days Generous pension Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only Let’s Make This Easy. Please complete the attached questionnaire and upload a copy of your CV. Please send in applications by Midnight on Friday 10th July Due to high application volumes this advert may close early. A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process which will include an online assessment. The Financial Ombudsman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion Don’t miss out be part of the journey and take advantage of this opportunity. Who we are… With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together. We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides. The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints. You can read more about Diversity and Inclusion . We are proud to be a Disability Confident Leader. Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process. Do let us know of any reasonable adjustments you need. You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.