Greater London Authority
Police Complaint Reviews Caseworker
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Police Complaint Reviews Caseworker
Police Complaint Reviews Caseworker – Mayor’s Office for Policing and Crime (MOPAC)
About the Role
The Mayor’s Office for Policing and Crime (MOPAC) is the organisation through which the Mayor of London exercises his role as the Police and Crime Commissioner for London and is led by the Deputy Mayor for Policing and Crime. MOPAC undertakes a broad range of statutory duties and works closely with the Mayor of London, Deputy Mayor and Metropolitan Police Service (MPS) to deliver the priorities that will create safer London communities.
Do you have:
- A passion for London and improving the lives of those who live, work, and study here?
- A commitment to ensuring ** fair, timely, and non-discriminatory** police complaint processes for all members of the public?
- The ability to work independently to analyse complex information and produce balanced, proportionate, and legally compliant outcomes?
Most public complaints received by the Metropolitan Police Service (MPS) come with a right of review. If complainants are unhappy with the outcome, they can request an independent review. The MOPAC Police Complaint Reviews Team (CRT) performs these assessments.
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Key Responsibilities
Police Complaint Reviews Caseworkers are responsible for:
- Reviewing MPS complaints outcomes and making fair, objective decisions in line with applicable regulations and statutory guidance
- Producing clear, concise decision letters that fairly communicate review outcomes
- Gathering and assessing relevant case documentation
- Evaluating lengthy testimony against legislative complaint requirements
- Working with the MPS to identify thematic learning areas and sharing best-practice approaches to manage complaints effectively
- Collaborating with colleagues across MOPAC to ensure complaints-related correspondence is appropriately addressed
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Successful candidates will spot details precisely, assess documentation rigorously, and apply a deep understanding of police complaint regulations in their reviews.
All members of the CRT work closely with MPS counterparts and the Independent Office for Police Conduct, discussing outcomes and promoting collective learning.
Application Process
Candidates must submit their CV and employment history alongside answers to the following supplementary questions:
- Describe a time you worked closely with external stakeholders to achieve a desired outcome.
- Explain how you managed a situation where you dealt with competing deadlines.
- Recall an instance where you shared learning to improve a process.
- Give an example of when you analysed a large volume of information to reach a decision.
Important: Should MOPAC receive high volumes of applications, we reserve the right to close this advert early.
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