Policy and Procedure Advisor

Diversity And Inclusion At Riverside

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

Internal policy and procedural development and review processes

• Own internal policy and procedural development and review processes
• Work in collaboration with colleagues to continuously refine and improve internal policy and procedural review processes and ways of working, to ensure best practice, effective consultation and co-production
• Ensure internal processes and ways of working are effectively understood by all colleagues involved in review and development
• Provide ongoing training, support and communication to colleagues to embed best practice

Policy and Procedure Framework

• Understand the Group-wide policy and procedure framework and how Care and Support specific policies and procedures fit in
• Coordinate Care and Support involvement in relevant Group-wide policy and procedure reviews, both from a consultation perspective during review and development, and a roll-out perspective once approved
• Manage an effective Care and Support specific policy and procedure framework. This will create a golden thread between legislation, internal policies, procedures and guidance, enabling systems, data and training
• Ensure effective document referencing is in place to manage version control
• Ensure the Care and Support framework is regularly reviewed and aligned with wider Group frameworks
• Actively work with colleagues to identify gaps and to create a prioritised backlog of policies, procedures and guidance documents for development
• Monitor dependencies and work with colleagues to make appropriate changes e.g. to other procedures, IT systems or quality audits
• Support colleagues with information requests related to policies and procedures, for example from commissioners
• Continually assess and escalate opportunities for more efficient and effective working practices such as utilisation of AI

Write and coordinate policies, procedures and guidance documents

• Co-produce policies and procedures with relevant internal colleagues and, when relevant, customers, using the Care and Support customer panel as the key collaboration body
• Work with colleagues to forward plan consultation and co-production, ensuring colleagues, customers and involved stakeholders can meaningfully have their say through a range of channels e.g. focus groups, forums, digital tools
• Write policies, procedures and guidance documents directly, and coordinate other colleagues to write policies, procedures and guidance documents
• Support and encourage development of innovative working practices to maintain high-quality service provision
• Collaborate with subject matter experts and colleagues to embed best practice.

Embedding policy and procedure change

• Ensure that all policy, procedure or guidance changes are effectively communicated to ensure that colleagues understand the change, what is required of them and where to access up to date materials
• Where appropriate (e.g. where there is a new procedure or a significant change), work with colleagues to more thoroughly embed the change through informal and formal training and more in-depth communications

Other Duties

• Work collaboratively and flexibly across teams
• Operate in line with hybrid working procedures, working flexibly during the hours of operation.
• Regular travel to different locations as required
• Comply with all organisational policies and frameworks
• Deliver the role in line with organisational values
• Actively participate in team meetings and training and undertake continuous professional development
• Undertake additional duties as required by the Line Manager.

Additional Information

• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Essential

Knowledge, Skills and Experience

• Experience of developing strategy, policy and/or procedure.
• Experience of research and/or data analysis.
• Understanding of care, social housing, or homelessness sectors
• Ability to interpret complex information and produce appropriate written responses.
• Strong communication and professional writing skills.
• Ability to manage multiple priorities and meet deadlines
• Strong partnership working skills

Desirable

• Experience of project management methodologies and delivery.
• Experience promoting organisational vision, values, and strategy
• Experience working in customer-focused or strategic environments.

About Us

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment