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JOIN OUR TEAM
Marcliffe Hotel is looking for a friendly, professional and well-presented Front of House Porter to join the team.
As the first and last point of contact when guests arrive and leave the hotel, the Front of House Porter will provide a warm and friendly welcome to all guests and ensure they have a unique and memorable five-star luxury experience throughout their visit.
ABOUT MARCLIFFE
A couthy character nestled in eight acres of nature. A place woven into the fabric of the North East of Scotland. A country hideaway on the edge of the city steeped in stories. Marcliffe is an elevated, luxury Scottish 5-star hotel destination wrapped in warmth and wonder, where traditions are cherished and memories feel timeless. Situated on the doorstep of scenic Royal Deeside, the hotel offers the perfect place to explore the very best of Aberdeen and Aberdeenshire.
ABOUT THE ROLE
- Provide warm welcome and anticipation of guest needs throughout their stay through to departure and cater to those who require extra assistance and attention.
- Ensure regular and VIP guests are receiving appropriate service and ensure their requests are carried out.
- Cater to guests who require extra assistance and attention.
- Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
- Work in collaboration with all other departments to ensure accurate reservation and function details are known (rooms, restaurant, bar & functions) for efficient guest services and set up.
- Support all operational teams in the accurate and timely set-up of meeting rooms and function areas.
- Provide accurate wait times and escort guests in a friendly and professional manner to the dining and bar areas.
- Deliver room service to guests.
- Assist with luggage and other equipment (golf clubs etc.)
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ABOUT YOU
- Customer service focused with ability to relate well to all hotel guests and employees.
- Driven, charismatic, passionate, and proactive with a hands-on approach.
- Personable, highly empathetic, self-motivated, and able to work independently.
- Ability to multi-task and learn quickly.
- Good command of the English language is essential, both written and verbal.
- Excellent communication skills and the ability to work well with others in a team.
- Professional in demeanour and presentation.
- Strong organisation time management skills, attention to detail.
- Adaptable, innovative and flexible to business demands.
- Operate effectively in a fast-paced environment and make informed and considered decisions.
- Delegate and/or escalate to ensure effective customer service.
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BENEFITS & REWARDS
We believe in rewarding our team and creating a positive working environment. In return, you can expect:
- Competitive hourly rate
- Employee discount on dining and stays
- On-site parking
- Complimentary staff meals and uniform
- Monthly Employee of the Month recognition
- Gratuities (shared monthly through Tronc)
- Comprehensive training and clear opportunities for progression
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