Savills
Portfolio Management Team Leader
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Portfolio Management Team Leader
Role Overview
The Portfolio Management Team Leader is responsible for leading and performance-managing the Portfolio Management Team, ensuring the smooth, accurate, and timely delivery of all client onboarding, offboarding, tenancy changes, and managing agent transitions. The role owns these processes end-to-end, coordinating closely with mobilisation, property management, and internal teams to deliver seamless client experiences with minimal disruption.
A key focus is driving consistency, reducing errors, and maintaining clear audit trails across all activity using systems such as Zendesk and Optima, while proactively identifying risks and taking action to protect service delivery.
This role requires a hands-on leader who:
- Sets clear expectations
- Manages priorities
- Holds the team accountable for performance and outcomes
You will:
- Build a high-performing, engaged team
- Develop strong external relationships with suppliers to ensure timely confirmations and resolution of issues
- Use data and operational insight to continuously improve processes
- Drive efficiency and strengthen supplier performance
- Ensure delivery against tight deadlines and high service standards in a fast-paced environment
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What We Offer You
- Career and Professional Development
- 25-30 days Annual Leave (dependent on grade)
- Life Assurance
- Private Medical Scheme
- Virtual GP
- Global Mobility Scheme
- Rewards Platform
- Company Pension Scheme
- Enhanced Incremental Annual Leave
Further details available at Find out more about Savills offer.
Team Overview
The Portfolio Management Team Leader leads the wider Portfolio Management Team, responsible for:
- Client onboarding and offboarding
- Change of tenancies
- Change of managing agents
The team collaborate closely with:
- The Property Management Mobilisation Team
- Clients
- Wider internal teams
Key outcomes:
- Successfully onboarding and offboarding portfolios
- Ensuring smooth transitions and alignment with client and business expectations
- Confirming completion of all changes by suppliers
- Maintaining strong relationships and clear communication to support service excellence
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Notes on Recruitment
Recruitment agencies only receive payment from Savills when:
- An agency has a formal agreement in place
- The agency has been solicited by the Savills recruitment team
Unsolicited CVs submitted outside the formal process will not incur agency fees for Savills.
Failure to adhere to these guidelines means no payment of agency fees.
Note: Submission of any unsolicited CVs or proposals to Savills is deemed evidence of acceptance of this policy.
Savills employs over 42,000 people worldwide, operating across 70+ countries. This global reach—combined with specialist services and market insight—ensures expert local expertise wherever you are.
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