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Why WWT
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test, and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution, and integration capabilities.
With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation, and creating a great place to work for all.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
Why should you join the PMO?
As a Strategic Program Manager, you will be leading innovative and emerging technology solutions for Fortune 500 customers across all verticals. The Strategic Program Services team is an elite group of professionals selected for their vast experience in driving and successfully delivering complex solutions and transformational initiatives across WWT’s global presence and influence.
The Portfolio Manager leads a high-performing team of Program and Project Managers to ensure the successful delivery of complex, high-impact client programs that drive strategic business outcomes at scale. This role provides portfolio-level oversight across multiple concurrent delivery engagements, ensuring consistent governance, operational excellence, stakeholder alignment, and financial accountability across the entire book of business. Beyond portfolio leadership, this role serves as a force multiplier — elevating the capabilities of Strategic Program Managers through active mentorship, coaching, and the cultivation of a delivery culture rooted in collaboration, accountability, and continuous improvement. The ideal candidate brings deep experience leading leaders, managing large and diverse program portfolios in a client-facing environment.
Key Responsibilities
Strategic Alignment & Portfolio Governance
- Owns end-to-end portfolio oversight, ensuring the intake, tracking, and execution of projects align with organizational priorities and measurable business outcomes.
- Works closely with Clients to prioritize projects based on business value, resource constraints, and risk considerations — maintaining clarity and momentum across a dynamic work environment.
- Establishes and maintains project governance processes and standards that ensure consistency, transparency, and accountability across the portfolio.
- Manages resource allocation across the portfolio, ensuring alignment to strategic priorities and operational needs.
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Stakeholder Engagement & Delivery Management
- Builds trusted partnerships with Client stakeholders, partners, project managers, engineers, and field teams to monitor portfolio health and maintain alignment with organizational goals.
- Facilitates recurring portfolio status meetings and cross-functional working sessions to drive decision-making and sustain program momentum.
- Maintains clear, consistent communication on team workload, performance metrics, and program and/or project progress — translating complex information for audiences from field level to the Client.
- Leverages strong interpersonal skills and emotional intelligence to influence outcomes, resolve friction, and champion collaboration across diverse stakeholder groups.
Project Planning & Execution
- Oversees program managers developing and implementing project plans with disciplined attention to scope, schedules, resource requirements, and deadlines — operating effectively under tight time constraints.
- Applies structured problem-solving practices to maintain portfolio momentum and remove delivery obstacles.
- Proactively identifies and mitigates portfolio-level risks, issues, and critical dependencies before they impact delivery and leads escalation management and resolution planning across the portfolio.
- Owns portfolio-level financial performance including revenue forecasting, gross profit performance, utilization, backlog management, and margin improvement initiatives.
Communication
- Establishes strong operating rhythms with project managers and delivery leaders through portfolio reviews, risk reviews, financial reviews, and delivery health checks.
- Ensure a high-quality client experience through proactive communication, accountability, and consultative engagement.
- Establishes standardized mechanisms for workload tracking, risk monitoring, and performance reporting to provide real-time visibility into portfolio status.
Monitoring, Reporting & Continuous Improvement
- Creates and delivers reporting and dashboards that synthesize portfolio health, team performance, and strategic insights for leadership and key stakeholders.
- Anticipates operational needs and develops practical, business-aligned solutions that improve execution quality and stakeholder satisfaction.
- Drives continuous process improvement efforts to maximize team efficiency, enhance project management practices, and increase value delivery across the portfolio.
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Qualifications
- Bachelor’s degree in business management, engineering, or related field; Advanced degree or MBA preferred.
- PMP or PgMP, Agile, SAFe, or ITIL certifications a plus.
- 10+ years in program/project management, with 5+ years leading large, complex, cross-functional IT or infrastructure programs in a Professional Services and/or Managed Services environment.
- The ideal candidate will possess strong leadership skills, strategic thinking abilities, and a proven track record of successfully managing complex project portfolios. They will lead multi-disciplinary teams to ensure effective project execution and portfolio management.
- Strong experience in budgeting, forecasting, and financial reporting for multimillion-dollar programs.
- Excellent written and verbal communications skills including the ability to communicate complex ideas and information to different audiences and levels.
- Knowledge of IT infrastructure, governance, risk management, and program planning tools (e.g., MS Project, Smartsheet, Power BI).
- Exceptional interpersonal, communication, and conflict-resolution skills, with a high degree of emotional intelligence.
Want to learn more about Infrastructure Services? Check us out on our platform: [Infrastructure Services](Infrastructure Services)
Benefits
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
Health and Wellbeing
- Health, Dental, and Vision Care
- Onsite Health Centers
- Employee Assistance Program
- Wellness program
Financial Benefits
- Competitive pay
- Profit Sharing
- 401k Plan with Company Matching
- Life and Disability Insurance
- Tuition Reimbursement
Paid Time Off
- PTO & Holidays
- Parental Leave
- Sick Leave
- Military Leave
- Bereavement
Additional Perks
- Nursing Mothers Benefits
- Voluntary Legal
- Pet Insurance
- Employee Discount Program
Equal Opportunity Employer
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
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