Allica Bank
Portfolio Relationship Manager
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Allica Bank: Remote SME Relationship Manager
About Allica Bank
Allica is the UK’s fastest-growing financial technology (Fintech) company—and the fastest-growing in the sector. Our purpose is to support one of Fintech’s last major underserved opportunities: established SMEs.
Half of the UK’s economy is built on SMEs—yet they’ve long been overlooked by both traditional high-street banks and modern fintechs. We’re changing that.
Role Description
Take ownership of your portfolio of SMEs onboarded through Allica’s client acquisition efforts. As a fully remote role, you’ll be the human bridge between businesses and Allica—helping them turn their ambitions into reality.
In this critical relationship-led position, you’ll:
- Act as the single, trusted point of contact for our rapidly growing SME client base.
- Partner with business owners to uncover their goals, challenges, and needs.
- Directly contribute to improving our banking solutions to better serve SMEs.
- Work with internal teams to drive innovation and end-to-end improve our service.
- Support both new and existing clients to derive maximum value from Allica’s current accounts, deposit products, and lending solutions.
The role exists to propel Allica toward becoming the UK’s most recommended bank for established SMEs. This isn’t your average “sales” job—it’s about true partnership.
Principal Accountabilities
1. Client Relationship Management
- Successfully remote-manage a portfolio of established SME clients.
- Help businesses maximise Allica’s growing product suite and streamline their financial operations.
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2. Portfolio Development & Engagement
- Collaboratively develop Allica’s offering to better meet SME needs.
- Communicate with internal teams to enact change where required.
- Proactively drive improvements from the ground up—this role is all about positive disruption.
3. Performance & Personal Growth
- Set and track key objectives for your portfolio to optimise service quality.
- Work independently but deliver measurable client outcomes.
- Formalise a personal development plan with accountability for growth.
4. Cross-Team Collaboration & Compliance
- Work closely with various teams at Allica to ensure smooth, seamless service.
- Uphold all mandatory policies and operational procedures daily.
Personal Attributes & Qualifications
We’re not drowning in templates. Let your fit for the role shine—if the core values and passion align, you’re already a candidate to discuss.
Desirable experience and qualities:
- A deep passion for elevating and enabling established SME growth.
- Self-directed but adaptable in a high-octane environment.
- Untoiled prior experience directly with SME banking, detailing specific success stories.
- Ability to deliver on challenging targets while fostering the same ethos in your team.
- Passion for relationship-building with business owners who seek genuine partnerships.
- Drive and creativity to unlock new opportunities from both existing and new clients.
Mindset:
- “Unlocking potential” cues your personality—you thrive where progress is ahead of tradition.
- You seize opportunities to iterate, improve, and reshape problems into solutions.
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Working at Allica Bank
We invest in our team’s workshop-in-hand, so our benefits matter.
Support & Growth
- Structured onboarding with continuous uplift through internal programmes.
- Mental health and resilience training included.
Work-Life Flexibility
- Full commitment to flexible & hybrid working arrangements.
- Full transparency: From applications to ATP, we respect autonomy—but align on priorities.
Inclusivity
- A staff boasting variety in backgrounds, beliefs, and ways of working—we hold open conversations on culture, role-specific values and expectations, often and early.
Wellbeing
- Enhanced Maternity & Paternity policies (24 weeks of maternity leave + 18 weeks paid; 2-week Paternity leave paid).
- Childcare payment support.
- Essentials like pension contributions plus top-ups (we match 100% up to 10% of salary); private medical and life insurance.
- A contributive.. discretionary bonus scheme based on collective and individual performance.
Plain Speech
No need to tick all the boxes you’d wish for—sometimes the best talent arrives with the occasional unique angle. Share your story and interests, and we’ll assess opportunities together. After all, great ideas spring from humility, not homogeneous experience.
Change a game we all understand and put SMEs first at Allica.
#FutureOfSMEBanking 🎯
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Jessica, London
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