TGJones
Post Office Counter Clerk
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Post Office Counter Clerk
Post Office Counter Clerk – TGJones (formerly WHSmith Post Office)
Contract Type: Fixed Term Until 31 August 2026
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Location: Various (Saturday role, 8-hour shifts)
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Wages: UK age-related minimum/living wage rates – pay varies by age group:
- 18–20: £10.85 per hour
- 21+: £12.71 per hour
Key Requirements:
- Must be over 18
- Must complete a safeguarding check
Training:
- 3-day Post Office Counter Clerk Training covering:
- Introduction & Processes
- Practical Skills
- Systems
- Note: Training may take place at a different location – flexibility required!
TBones
About TGJones: TGJones represents the fresh, dynamic evolution of a beloved British brand. Tracing its roots to WHSmith, it has long been the cornerstone of high street retail – providing essential services to communities for generations. Now under the ownership of Modella Capital (specialist retail investors), the business proudly embraces a new identity: ‘Your Hub of the High Street’.
With bold ambitions and a thriving legacy, TGJones continues to shape the heart of the high street with signature services including:
🅿️ Post 🅿️ 🏆 Tickets 🅿️ 💶 Banking 🅿️ 🚆 Travel 🌟
About the Role
As a Post Office Counter Clerk, you will deliver outstanding service to customers—helping them connect with loved ones, manage essential financial needs, and access daily necessities. Our mission is to ensure customers and colleagues alike feel proud of their experience with us. Key responsibilities include:
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- Delivering exceptional customer service to all customers
- Efficiently managing queues and ensuring quick, accessible service delivery
- Adhering to high governance standards with meticulous attention to detail
- Collaborating effectively as part of a team and supporting colleagues
- Executing safe and professional handling of cash, post, and retail transactions
Responsibilities
- Providing proactive, courteous, and consistent help to customers
- Processing and issuing postage, payments, cheques, and banking services
- Assisting customers with purchase of high-street essentials (stationery, tickets, etc.)
- Handling cash transactions and ensuring secure compliance with cash handling protocols
- Supporting the efficient operation of the service desk
About You
We love candidates who:
- Bring passion for customer service—you want every customer interaction to count!
- Have natural ability to communicate effectively within the team, fostering positivity
- Are motivated to achieve excellence and maintain high standards
- Embrace adaptability to match our business requirements and goals
- Treat others with respect and care
Get help with your application
Your very own career expert that helps elevate your application to the next level.
No prior experience? No problem! We provide thorough training to ensure you're fully prepared.
About Us
At TGJones, our people are our greatest asset. As a company, we invest in your development, encourage creativity, and foster a culture of inclusion, collaboration, and support. We believe that everyone should feel valued, empowered, and motivated to drive positive change.
From our high streets, we empower careers, communities, and individuals.
For our store colleagues, a range of benefits includes:
✔ In-store employee discounts ✔ Generous third-party partner discounts (shopping, leisure, travel) ✔ Employee Assistance Programme (EAP) ✔ Flexible shifts ✔ Company pension
🌟 At TGJones, we are actively committed to:
- A Genuinely inclusive and diverse workplace environment.
- Supporting colleagues through adjustments during the hiring process whenever needed.
- Ensuring all feel they can be fully themselves at work.
Do you belong here? Whether you are just starting out or aim to grow your career, TGJones offers welcoming opportunities, professional growth, and the sheer satisfaction of working for a brand trusted everywhere. Your high street. Your choices.
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Jessica, London
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