Carlisle Support Services
Post Room Officer
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Our Customer – Olympia
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We are proud to be working with Olympia, one of London’s most ambitious regeneration projects. The £1.3 billion transformation will turn Olympia into a showcase for the remarkable and the extraordinary. The transformed destination will add new spaces alongside its existing heritage halls, including British Airways ARC, a new 3,800‑capacity live music venue managed by AEG Presents; the British Airways Theatre, London’s largest purpose‑built theatre in almost 50 years, managed by Trafalgar Entertainment and The Shubert Organization; two hotels operated by citizenM and Hyatt Regency; 30 restaurants, bars and eateries; Wetherby Pembridge, a new co‑educational senior school; a boutique gym by 1Rebel, 550,000 sq. ft of offices boasting some of the largest terraces in London, as well as new public spaces for visitors to enjoy.
The Benefits
- Flexible financial support with instant access to earned and authorised wages.
- Full induction, ongoing training, and structured career development to help you thrive in your role.
- Quality kit and uniform – so you feel comfortable and can perform your role effectively.
- Fully funded SIA top‑up training from our in‑house training team.
- Employee Assistance Programme – supporting your mental, physical, and emotional wellbeing at all times.
- Refer a Friend Scheme – earn £100 for every person you refer who starts with us.
- Long service and recognition awards – celebrating your achievements.
- Excellent hourly pay rate.
Role Overview
The Post Room Officer will support the secure and efficient handling of all mail and parcels across the estate, ensuring timely delivery, accurate logging, and consistent application of security procedures. Reporting directly to the Post Room Supervisor, you will play a key role in screening incoming items, supporting estate departments, and maintaining high standards of professionalism, safety, and operational efficiency.
This is a great opportunity for someone who enjoys working in a structured, fast‑paced environment and who is keen to develop their skills within a critical operational function supporting Olympia.
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We’re Looking For People Who Are
- Friendly, approachable, and professional in all interactions.
- Keen to learn, grow, and contribute to a positive team culture.
- Hands‑on, diligent, and confident following set procedures.
- Experienced in customer‑facing roles.
- Punctual, dependable, flexible, and assured.
- SIA Guarding or Door Supervision licence holders (desirable but not essential).
- Able to work full‑time shifts covering days, nights, and weekends.
Previous experience working within a post room, mail handling, or facilities‑based environment is desirable, but enthusiasm and willingness to learn are equally important.
Your Core Responsibilities Will Include
Operational Support & Workflow Handling
- Assist with the day‑to‑day processing of incoming and outgoing mail, parcels, and courier deliveries.
- Follow all Standard Operating Procedures (SOPs) to ensure secure and efficient handling of items.
- Support delivery scheduling with tenants, estate teams, and courier partners.
Security Screening & Threat Awareness
- Operate mail screening equipment under the direction of the Post Room Supervisor.
- Follow established security protocols and NaCTSO guidance for mail handling.
- Report suspicious packages or anomalies immediately to the Post Room Supervisor or Control Room.
Compliance & Risk Management
- Maintain secure handling of sensitive, confidential, or high‑value items.
- Follow procedures relating to custody, sign‑off, and item tracking.
Team Support & Coordination
- Work collaboratively with Post Room colleagues, supporting a positive and professional working environment.
- Participate in training covering:
- Screening procedures
- Suspicious package identification
- Emergency response protocols
- Use of x‑ray and detection equipment
Technology & Equipment
- Carry out basic checks of screening and handling equipment.
- Report any faults or issues to the Post Room Supervisor or Technical Support Teams.
Documentation & Reporting
- Accurately log all inbound and outbound mail items, including timestamps and screening status.
- Assist with incident reporting or audit trails where required.
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Interdepartmental Coordination
- Liaise professionally with hotel teams, school staff, office tenants, and event departments regarding secure deliveries.
- Ensure delivery personnel comply with estate access procedures.
Emergency Preparedness
- Support the Post Room Supervisor during emergency responses, including suspicious package procedures or evacuations.
- Participate in regular security and emergency drills.
Skills & Experience
- Experience working in customer‑facing or busy operational environments.
- Strong teamwork skills, with a supportive, flexible, and proactive approach.
- Excellent attention to detail and accuracy in process‑driven tasks.
- Ability to follow instructions and work calmly under pressure.
- SIA Door Supervision or Security Guarding licence – desirable but non‑essential.
- 5 years of checkable work and address history.
Key Behaviours and Competencies
- Ability to remain calm under pressure.
- High attention to detail.
- Friendly, approachable, and professional at all times.
- Keen to learn and contribute to a positive team culture.
- Punctual, dependable, and smart in appearance.
- Motivated, enthusiastic, and committed to delivering great service.
About Us
We’re proud to work with some of the UK’s most iconic brands. Our venues include Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, and BBC Studioworks. Join over 6,000 team members delivering security, events, cleaning, and facilities services across the UK.
We’re committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from parents returning to work, career changers, and those with a passion for making a difference.
Equality, Diversity, and Inclusion
At Carlisle, equality, diversity, and inclusion is a core focus in all areas of employment. This includes recruitment and selection, training and development, and promotion. We actively encourage applications from underrepresented groups. We judge all candidates solely on merit and ability.
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