Sapphire
Post-Sales Customer Success Project Manager
How you stack up
Upload your CV to see how well it fits this job role
?%
Post-Sales Customer Success Project Manager
🚀🔐 We’re hiring: Post‑Sales Customer Success (Mobilisation) Lead | Glasgow (Hybrid) Bring complex cyber services to life — smoothly, securely, and with real customer impact. This role is critical to Sapphire’s growth: you’ll lead post‑sales mobilisation from late‑stage handover through to steady‑state delivery, ensuring customers get high‑quality outcomes, on time, and aligned to their needs. 📍 Location: Glasgow — 3 days per week in our Glasgow office (hybrid) ✈️ Travel: UK-wide (as needed) 🛡️ Security: Ability to gain UK security clearance (transferable clearance a plus)
💡 What you’ll do (the fun, impactful bits) ✅ Own mobilisation end‑to‑end across multiple service lines (e.g., SOC + consulting/advisory), driving scope, dependencies, critical path and “go‑live” readiness. 🤝 Orchestrate delivery across teams (SOC, VM, awareness, consulting/pro services, TAMs, DFIR partners, ops and customer stakeholders) so the whole solution lands seamlessly. 📌 Set governance & ways of working: steerco/ops reviews, risk management, clear RACI, crisp escalation routes and decision logs — from mobilisation into BAU. 🗣️ Lead customer comms with confidence: senior stakeholder updates, progress reviews, risk/issue forums, and go‑live checkpoints. 🧪 Drive technical readiness: coordinate pre‑live activities (e.g., threat modelling, integration validation, tabletop exercises), baseline runbooks and ensure a clean handover to TAMs/Operations. 📊 Track what matters: define entry/exit gates, monitor mobilisation KPIs/SLAs, and report status/risks/benefit realisation.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
🔎 What we’re looking for 🌟 Proven delivery leadership in post‑sales mobilisation across multi‑service cyber security programmes (SOC + consulting/advisory). 🧠 Comfortable translating technical detail for both executive and hands‑on audiences. 🛠️ Working knowledge of SIEM/XDR, cloud & endpoint, identity, firewalls, vulnerability management (bonus for Microsoft Security and Exabeam). 🧩 Strong stakeholder management + ability to run governance, define RACI, and align cross‑functional teams (TAM, SOC, DFIR). 🗂️ Confident managing multiple parallel onboarding workstreams and aligning to customer change/incident processes. 🚗 Full driving licence + UK travel.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
🎯 How success looks ⏱️ On‑time, within‑scope go‑lives across service lines (clear acceptance gates, readiness met). 😊 Great customer experience early-life: strong stakeholder feedback, smooth handover to TAMs/BAU. 🟢 Operational readiness: agreed RACI, tested runbooks/escalations, validated integrations, early KPI/SLA performance trending green.
💙 A note on inclusion (really important to us) We’re proud to be an Equal Opportunities Employer and we welcome applications from everyone — what matters most is your ability to do the role. ✨ If you’re excited by this role but don’t tick every box, please apply anyway — we know great people don’t always match a checklist.
📩 Interested? Drop us a message or apply via LinkedIn with a CV (with a short note explaining what you’ve mobilised and why you loved it).
#CustomerSuccess #CyberSecurity #SOC #ProfessionalServices #ProjectManagement #ServiceDelivery #GlasgowJobs #WomenInTech #SecurityOperations #TechCareers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills