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Practice Administrative Apprentice - Studentjob.co.uk
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Job Summary
We are seeking an enthusiastic and motivated individual who is looking to begin a career in healthcare administration through a Business Administration Apprenticeship.
This is an excellent opportunity to gain practical experience within a busy and progressive GP practice while completing a Level 3 Business Administration Apprenticeship. We are looking for someone who is eager to learn, enjoys working with people, and is committed to delivering excellent service to patients and colleagues.
The role is ideal for someone starting their career or looking to develop their administrative skills within a supportive healthcare environment.
Apprenticeship Recruitment Process
This vacancy is offered by University Medical Centre, with the training being provided by Ginger Nut Training.
University Medical Centre will be the employing organisation and will manage the recruitment and selection process for the role.
Ginger Nut Training is the approved apprenticeship training provider and will undertake eligibility checks for the apprenticeship programme in accordance with apprenticeship funding rules. Any offer of employment will therefore be subject to the successful candidate meeting both the practice's recruitment requirements and the apprenticeship eligibility criteria.
Throughout the apprenticeship, you will receive structured training and support to develop the knowledge, skills, and behaviours required to achieve your qualification and build a successful career in healthcare administration.
Main Duties of the Job
Working as part of our administrative team, you will gain experience across a wide range of practice functions, developing valuable skills in communication, customer service, organisation, IT systems, and NHS administration.
We would like to hear from candidates who are:
- Friendly, professional, and approachable.
- Organised and able to manage their workload effectively.
- Confident communicators with good written and verbal skills.
- Comfortable using IT systems and willing to learn new technologies.
- Reliable, motivated, and committed to personal development.
- Interested in healthcare and providing excellent customer service.
As a Practice Administrative Apprentice, you will:
- Communicate with patients, staff, and external organisations by telephone, email, and face-to-face.
- Support appointment booking and day-to-day reception services.
- Learn to use clinical and administrative systems including EMIS, Docman, and iPlato.
- Maintain accurate records and update patient information.
- Process and scan documentation onto patient records.
- Assist with meeting administration, including agenda preparation and minute taking.
- Support stock management and general office administration.
- Work alongside clinical and non-clinical staff to support the smooth running of the practice.
- Develop an understanding of confidentiality, data protection, safeguarding, and NHS policies.
About Us
We are a well-established and progressive GP practice serving approximately 15,000 patients, with a predominantly student population based on the University of Kent in Canterbury.
Our clinical team includes: 5 GP Partners, 3 Salaried GPs, Advanced Clinical Practitioner, and an experienced nursing team including NMPs, Nursing Associate, and HCA roles.
We are supported by a skilled and dedicated administrative team and are committed to providing high-quality patient care within a supportive and collaborative working environment.
As a training practice, we are actively involved in the education and development of healthcare professionals, making this an excellent place to begin your career.
Why Join Us
- Earn while you learn through a recognised apprenticeship programme.
- Gain valuable experience within an NHS primary care setting.
- Supportive and experienced team environment.
- Structured training and development opportunities.
- Modern, well-organised working environment.
- Strong focus on staff wellbeing and work-life balance.
- NHS Pension Scheme - subject to eligibility.
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Aged 16 to 18 - The current National Minimum Wage rate for an apprentice is £8 per hour.
Aged 19 or over and in your first year - The current National Minimum Wage rate for an apprentice is £8 per hour.
Aged 19 or over and have completed your first year - Apprentices will be entitled to the National Minimum Wage for your age.
Interviews will be held on Friday 24th July 2026 with a start date of Monday 7th September 2026.
Job Description
Job Title: Practice Administrative Apprentice
Reports to: Clinical Services Team Lead
Hours: 37.5 per week
Job Summary
As a Practice Administrative Apprentice, you will gain hands-on experience in a busy GP practice while developing your skills through on-the-job training and completing an NVQ Level 3 in Business Administration. Your role will involve providing administrative support to the practice, including booking appointments, maintaining accurate medical records, and communicating effectively with patients, colleagues, and external partners via telephone, email, and face-to-face interactions. You will also assist with a range of general administrative tasks to help the practice run smoothly.
This role is ideal for a motivated and enthusiastic individual who is keen to learn, develop their organisational skills, and deliver excellent customer service. It offers a fantastic opportunity to build a career in NHS healthcare administration while achieving recognised qualifications.
Duties and Responsibilities
The duties and responsibilities of the Practice Administrative Apprentice may include any or all of the items in the list below. Duties may be varied from time to time under the direction of the Clinical Services Team Lead or Practice Manager, depending on practice workload and staffing requirements.
- Communicate effectively with patients, staff, and external contacts using various methods (e.g., phone, email, and in-person).
- Develop IT skills, including using patient management systems such as EMIS, Docman, and iPlato.
- Provide general administrative support across the practice, including reception duties as required.
- Assist with maintaining accurate records and updating information in line with organisational standards.
- Support appointment management, correspondence, and other day-to-day administrative processes.
- Take and circulate minutes, prepare agendas, and assist with meeting-related tasks.
- Assist with stock management, office organisation, and other general support tasks.
- Support clinical and administrative staff with ad hoc tasks as required.
- Help with basic premises or facilities-related tasks, such as reporting issues or arranging contractor visits.
- Scan patient-related documentation and attach scanned documents to healthcare records accurately.
- Ensure all policies and procedures within areas of responsibility are kept up to date and implemented as required.
- Demonstrate professional and respectful behaviour at all times, reflecting the values, standards, and reputation of the organisation.
CQC (Care Quality Commission)
Under supervision of the Clinical Services Team Lead / Practice Manager to assist staff and clinicians to ensure that the practice fully complies with the CQC regulations.
To ensure that all policies and procedures within areas of responsibilities are up to date and are amended as and when required.
Confidentiality
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In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers, or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others' health, safety, and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Actively reporting health and safety hazards and infection hazards immediately when recognised.
- Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role.
- Undertaking periodic infection control training (minimum annually).
- Reporting potential risks identified.
- Demonstrating due regard for safeguarding and promoting the welfare of children.
Equality and Diversity
The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include:
- Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental, and respects their circumstances, feelings, priorities, and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
- Work effectively with individuals in other agencies to meet patients' needs.
- Effectively manage own time
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