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Practice Administrator – Full-Time (Part-Time Considered) – The Village Animal Hospital, Caterham
A friendly and exiting opportunity has opened for a full-time Practice Administrator to join our team at The Village Animal Hospital in Caterham!
This is a permanent contract role working 40 hours per week (or 20 hours per week if part-time), with variable shifts including Saturday mornings.
About the Role
We are seeking a customer-focused, highly organised professional who can manage and prioritise multiple tasks effectively. Ideal candidates will possess:
- Strong IT skills
- High attention to detail
- A confident telephone manner
- A team player attitude with the ability to work independently
- A commitment to delivering first-class customer care
Key Responsibilities
Finance & Client Relations
- Oversee the debt position within the practice, adhering to debt recovery protocols and ensuring proactive control measures.
- Serve as the point of contact for clients regarding invoices, debts, and queries via telephone, in-person, and email.
- Generate weekly reports to monitor Healthy Pet Club subscriptions (cancellations, reinstatements, and shortfalls), contacting clients to resolve outstanding amounts.
- Handle payments, maintain client records, and perform cash reconciliation.
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Reception & Administrative Support
- Cover reception duties as needed (due to leave/sickness), including:
- Managing client interactions
- Scheduling appointments
- Handling client calls
Compliance & Safety
- Support the Practice Management team in implementing Health & Safety and COSHH regulations, ensuring compliance and assisting with training.
- Maintain a safe and secure environment for both employees and customers by overseeing premises upkeep.
Operational Efficiency
- Maintain administrative processes, protocols, and procedures aligned with CVS requirements and statutory regulations.
- Ensure all documentation is processed efficiently in line with practice protocols.
- Input new client registrations into the Practice Management System (PMS).
- Complete miscellaneous daily administrative tasks and emails.
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Salary & Benefits
- Salary aligns with the National Minimum Wage.
Benefits vary by personal priority, and CVS offers:
- Holidays
- Pension schemes
- Discounts
- Parental leave
- Fee payments or share save schemes
For details, contact the recruiter managing the campaign or visit our careers site.
About Us
CVS is committed to inclusivity, fostering an inclusive workplace where diversity is celebrated. We actively work to build a representative workforce that reflects the communities we serve.
How to Apply
To apply, click Apply Now.
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