Massachusetts General Hospital
Practice Assistant II
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Practice Assistant II
Administrative Assistant / Medical Office Coordinating Specialist
Site: MGH Primary Patriots Pediatric – The General Hospital Corporation
Mass General Brigham relies on a wide range of professionals—including doctors, nurses, business people, tech experts, researchers, and systems analysts—to advance our mission. As a not-for-profit health system, we support patient care, research, teaching, and community service, delivering exceptional care while driving groundbreaking medical discoveries. We believe that high-performing teams are the engine behind innovation, and invite all applicants to join us.
Job Summary
This role involves both administrative and clinical support functions to ensure smooth and efficient operation of clinical services under general supervision. Tasks are primarily repetitive and routine, including patient scheduling, check-in/out processes, and basic clerical duties. Responsibilities may vary slightly depending on the department.
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| Primary Focus Areas | |
|---|---|
| Clinical service/practice operations support | Administrative and clerical duties |
Essential Functions
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Administrative & Clerical Work
- Perform routine administrative and clerical duties in a clinical setting (e.g., E/R, physician practice office).
- Maintain patient appointment records and schedules.
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Patient & General Support
- Greet and assist patients (check-in, orientation, directing to appropriate areas).
- Manage appointment scheduling (new, follow-up, and cancellations).
- Cover phone inquiries, direct routine callers, and co-ordinate scheduling.
- Retrieve and distribute unit mail/faxes.
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Document Processing & Record Management
- File materials into patient records and print appointment schedules.
- Bill patient copayments and process billing forms.
- Scan documents into patient medical records (LMR, EHR systems).
- Locate and distribute medical records or lab results on request.
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Specialized Functions (At Advanced Level)
- Assist with surgical scheduling, appointment modifications, or provider block scheduling.
- Act as system "Super User" for scheduling, registration, and billing tools (training co-workers as needed).
-
Priority Authorization Work
- Handle and log requests related to prior authorizations, provider inquiries, prescription renewals, and test notifications.
WARNING: List formatting ended incorrectly.
Knowledge & Skills Required
✔ Three years of -office experience ✔ High School Diploma or equivalent ✔ Computer literacy (full Office Suite proficiency) ✔ Scriping or scheduling knowledge (for advanced tasks) ✔ Ability to navigate healthcare administrative systems
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Technical Proficiency
- Operating Efficiency – Keyboarding/filing/copying/scanning tasks
- Office systems: fax, scanner, printer, digital record systems
- Phone system management, message triage for routine matters
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Communication & Collaboration
- Clear writing (e-mail, reports, patient correspondence)
- Oral communication for routine message-taking, directing phone callers
- Appointment confirmation generation (written and spoken)
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Time and Systems Management
- Deadline-oriented along essential workflow keepers’ policy (e.g., acuity-based rescheduling)
- Multitasking across assigned shifts without sacrificing quality.
Schedule & Terms
- Department MGH – Primary Care Patriots Pediatrics
- Hours – 27 hrs/wk (Onsite only)
- Shift Schedule – Tues 08:15AM–06PM; Wed 08:15AM–06PM; FRIDAY 08:15AM–05PM
- Wages – Starting Hourly Rate: $20.00/hour;// Pay Range: $17.71–$24.94/hour Note – Rate progression based on experience.
- Job Location 74 Loomis Street
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Benefits & Dcxk Overview
Mass General Brigham bases compensation on factors including years of experience, training, certifications, or career level achieved in addition to core competencies. As part of the MGH pay structure, your offer reflects:
- Base pay tailored to relevant qualifications
- Career growth (ladders, training opps)
- ***Comp benefits (including health/dental vision, retirement, EAP support)
Exchange protection for employees: Full consideration for nurses, IV degrees, on-site priorities, and/or advanced training (via incremental pay tables by tenure/dept).
- All details communicated during hiring dialogue
EEO & Accommodation Statement
The General Hospital Corporation is an Equal Opportunity Employer. Federal laws protect all candidates from unfair treatment on grounds including:
- Race, color, religion, national origin
- Sex and gender identity, age (40+)
- Disability (reasonable accommodations provided)
- Veteran / sexual orientation status
Applicant Accommodations To accommodate protected applicants in hiring phases:
- Request disability support by calling MHRS – 857-282-7642
Mass General Brigham Competency Framework (Observer behaviors aligning with 10 demonstrated abilities—including:Ethics, Teamwork, Self-Management, Process Driven, Service Orientation, Communication Cliejness, Reflection and Accountability)
Learn more at [Mass General Brigham Leadership Matrix](link placeholder).
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