Creature Comforts
Practice Host - Beckenham
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We are rebuilding the veterinary experience from the ground up, making access to care seamless, joyful, and genuinely personal for every pet and their owner.
With beautifully designed clinics and purpose-built technology, we are transforming how veterinary care is accessed and delivered. Our clinics combine modern design with first-class clinical care, creating spaces that vet teams, clients, and pets genuinely want to be in.
Our purpose is simple: healthier and happier pets and vets. We believe in a model that benefits everyone, our clinical teams, our members, and our local communities.
We are building the vet group of the future. If you share our passion for doing things differently, we would love to hear from you.
As the Practice Host, you're the first face our members see, the calm in a stressful moment, the person who remembers their pet's name and makes them feel genuinely looked after. You'll manage the flow of the clinic, handle everything from bookings and payments to sensitive bereavement conversations, and be the kind of person your team relies on to keep things running brilliantly, even when it's busy.
You'll champion our membership model, build meaningful relationships within the local community, and contribute directly to the growth and success of the clinic. As a Practice Host, you'll play a key role in shaping the experience of our members, helping to ensure the clinic looks, feels, and operates to the exceptional standards that define Creature Comforts every day.
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Experience working in a fast-paced, customer-facing environment - preferably a veterinary environment.
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Exceptional communication skills, both in person and in writing.
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Ability to remain calm, professional, and solution-focused under pressure.
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Strong emotional resilience and confidence handling sensitive or challenging situations.
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Pride in maintaining a welcoming, organised, and professional environment.
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A proactive approach with a willingness to take ownership and support the wider team.
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Excellent attention to detail and high personal standards.
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A genuine passion for delivering outstanding customer experiences.
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A caring and compassionate attitude towards animals and their owners.
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Enthusiasm for learning and developing within a growing business.
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A desire to be part of an ambitious, values-driven team and contribute to building something special.
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Delivering an exceptional experience for every member and their pet as the first point of contact within the clinic.
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Managing appointments, bookings, payments, enquiries, and communications across phone, email, chat, and in person.
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Building strong relationships with members and supporting them throughout their pet's care journey.
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Working closely with the clinical team to ensure the smooth running of the clinic and support during urgent situations.
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Handling sensitive conversations with empathy, including supporting members through pet bereavement.
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Maintaining a beautiful, welcoming clinic environment and ensuring all member-facing areas are presented to the highest standards.
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Managing retail, refreshments, and clinic stock within member spaces.
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Supporting membership growth through outstanding service, member referrals, reviews, and community engagement.
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Assisting with insurance claims, diary management, follow-up appointments, and other administrative tasks.
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Contributing to the commercial success of the clinic by supporting member retention, debt management, and payment processes.
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- 200 hours annual leave plus bank holidays, and your birthday off after one year’s service
- Salary sacrifice pension scheme (5% employee, 3% employer contribution)
- Access to our Healthcare incentive after 1 year of employment
- Genuine career progression as we grow across London and beyond
- A supportive, inclusive culture where your development is taken seriously
- Regular team and company social events
- The opportunity to be part of something genuinely different in veterinary care
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