Compass Associates
Practice Manager
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Practice Manager | Birmingham | Full Time
Brand New Clinic | Up to £55,000 per annum (DOE)
About Us
Be among the founding team members of our new clinic!
Compass Associates are proud to be partnering with an ambitious healthcare group building innovative, patient-focused clinics across the UK. Our first clinic has successfully launched in Birmingham and is the foundation for a wider national expansion strategy that includes both clinic growth and future franchise development.
Supported by a central services infrastructure covering compliance, HR, finance, patient systems, marketing, and governance, our clinics are designed to deliver exceptional patient experiences while maintaining the highest standards of operational excellence.
We are now seeking an experienced and highly motivated Practice Manager to become the operational leader of our Birmingham clinic.
Key Responsibilities
Clinic Operations
- Lead and coordinate the day-to-day operations of the Birmingham clinic.
- Ensure a professional, efficient, and patient-focused experience always.
- Manage clinic workflows, scheduling, administration, and operational processes.
- Support clinicians and ensure clinics run smoothly and on time.
- Identify operational improvements and implement solutions proactively.
- Act as the primary operational point of contact for the clinic.
CQC Compliance & Governance
- Liaise with the Care Quality Commission (CQC) and support regulatory requirements.
- Ensure compliance with all company policies, procedures, and governance frameworks.
- Manage audit schedules and maintain evidence for inspections.
- Complete and oversee:
- Monthly audits
- Stock and inventory checks
- Health & Safety assessments
- Fire safety checks
- Risk management activities
- Compliance reporting
- Ensure all documentation is accurately maintained through the company’s compliance portal.
Team & Clinician Engagement
- Build strong working relationships with GPs, surgeons, and clinical staff.
- Provide day-to-day operational support to clinicians.
- Coordinate clinic resources to maximise efficiency and patient care.
- Support workforce planning and clinic scheduling.
- Act as a bridge between clinicians and central support functions.
- Foster a positive, collaborative, and accountable culture.
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Patient Experience
- Oversee patient administration and operational patient pathways.
- Monitor patient feedback and satisfaction metrics.
- Resolve operational issues and escalate concerns appropriately.
- Ensure high standards of customer service are maintained.
Systems & Administration
- Utilise and support clinic systems including:
- Coordinate with third-party IT providers where necessary.
- Ensure accurate reporting and data integrity across systems.
Financial & Commercial Support
- Manage clinic expenditure within agreed budgets.
- Process orders, invoices, and supplier payments.
- Monitor stock levels and purchasing requirements.
- Maintain financial records and supporting documentation.
- Work closely with central finance teams on reporting requirements.
- Support monthly operational and performance reviews.
Reporting & Continuous Improvement
- Produce operational reports and KPI updates.
- Monitor clinic performance against agreed objectives.
- Identify gaps, risks, and improvement opportunities.
- Work collaboratively with leadership to implement improvements.
- Contribute ideas and initiatives that support future clinic growth and scalability.
Candidate Profile
Essential Experience
- Previous experience as a Practice Manager, Operations Manager or Clinic Manager within healthcare.
- Registered Manager, with a strong understanding of CQC requirements and healthcare governance.
- Experience working closely with consultants, doctors, surgeons, or multidisciplinary clinical teams.
- Experience managing audits, compliance frameworks, and operational processes.
- Experience managing budgets and operational expenditure.
- Strong organisational and administrative skills.
- Ability to work independently and prioritise effectively.
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Desirable Experience
- Experience within private healthcare environments.
- Experience using Semble.
- Experience in men's health, surgical, diagnostic or outpatient services.
- Experience within growing, entrepreneurial, or multi-site healthcare businesses.
Personal Attributes
We are looking for someone who:
- Is a self-starter and highly proactive.
- Takes ownership and accountability.
- Thrives in a fast-moving environment.
- Has excellent executive functioning and organisational skills.
- Can work autonomously without requiring constant direction.
- Is comfortable rolling up their sleeves and getting involved.
- Constructively delivers solutions.
- Is adaptable, resilient, and commercially aware.
- Has the ambition to grow alongside the business.
What We Offer
- Competitive salary package (up to £55,000 DOE)
- Permanent full-time position
- Free on-site parking
- EV charging facilities
- Modern, purpose-built clinic environment
- Supportive and collaborative leadership team
- Significant career growth opportunities
- Opportunity to shape and influence a rapidly growing healthcare organisation
- Company closed on bank holidays
- Holiday entitlement in line with company policy
Location
This role is based in Birmingham, with transport links across key stations, Birmingham New Street, Birmingham Moor Street, Birmingham Snow Hill – with direct links across the West Midlands.
Commutable from Coventry, Wolverhampton, Solihull, Walsall, Dudley, Sutton Coldfield, Tamworth, Lichfield, Redditch, Kidderminster, Leicester, Northampton, Worcester, Stafford, Shrewsbury, Nuneaton, Rugby
References
Compass Associates is acting as a recruitment partner on this position. If this role isn’t right for you but you know someone who would be a great fit, we offer £500 in vouchers for every successful recommendation.
Contact Details
If you’re interested in learning more, please contact Roberto on 023 9421 4486 or email ramos@compassltd.co.uk.
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