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Practice Manager Opportunity at Medivet Dorchester 24 Hour
We have an exciting opportunity for a Practice Manager to join our friendly and experienced team at Medivet Dorchester 24 Hour, ready to lead a team of clinical and non-clinical colleagues to provide excellent client service. As a recently refurbished, multi-disciplinary hospital located just a short drive from the stunning Jurassic Coast, based in the county town of Dorchester, we service many of the surrounding practices for their emergency work both overnight and on weekends.
The role will be an initial 6-month Fixed Term Contract, with the option to extend into a full-time role should the Practice require it.
About the Role
Dorchester 24 Hour has a strong regional presence, providing the out-of-hours care for five Medivet branches and seven non-Medivet practices which gives scope for a wide range of clinical cases. You will be working within a highly skilled and supportive team, which includes certificate holders in cardiology, diagnostic imaging, internal medicine, dermatology, and emergency and critical care. This creates an excellent environment for the development of a caring and committed team to provide all-round care for our patients, while delivering outstanding customer service.
Key Responsibilities
- Managing the team, ensuring we deliver exceptional care, always there for our clients, patients, and colleagues whilst maintaining the highest levels of compliance with regulatory, operational, and practice standards, alongside maximising the commercial performance of our clinic(s).
Facilities
Our hospital is fully equipped to deliver exceptional patient care, with facilities including:
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- CT scanner (supporting internal and outpatient referrals)
- Laparoscopic surgery
- Digital x-ray and ultrasound
- Dental X-ray
- Endoscopy
- Two sterile surgical suites
- Dedicated in-house laboratory
- Hydrotherapy unit (staffed two days per week)
- Peripatetic physiotherapist
- Isolation facilities
- Separate dog and cat wards, with ISFM Silver Cat Friendly status
- 24/7 care supported by an ECC-certified night vet and experienced nursing team
Requirements
This is an excellent opportunity for a confident and experienced manager with general practitioner skills, but with strong team-building and customer service skills and a keen interest in ensuring a healthy, profitable business.
Candidates should have at least 2 years of proven UK experience to thrive in this busy, forward-thinking hospital environment while enjoying the lifestyle benefits of the Dorset coast. They should have a broad range of managerial experience including financial reporting and managing a moderate-sized team in a fast-paced environment.
Working Conditions
This role is full-time, with the option for part-time, working an average of 40 hours per week, the majority of which will be on-site but may require infrequent visits to other clinics.
Benefits
If you are passionate about high-quality customer care and want to be part of a dynamic, high-performing team, we would be delighted to hear from you. As a Practice Manager, you will work under the guidance and leadership of the Network Director, Network Partner, and Branch Partner, ensuring the smooth and efficient running of our veterinary clinic(s).
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Our career offers more than a rota and a job title, that’s why we offer:
- Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About You
You’re a confident, collaborative leader with a passion for delivering exceptional care and, ideally, experience in a clinical setting. A natural communicator, you build strong relationships with clients and inspire the best in your team. To thrive in this role, you’ll bring a strong focus on commercial performance, compliance, and high-quality service delivery. Highly organised and proactive, you’re skilled in systems, data analysis, and resource planning.
We welcome applications from candidates who know how to bring out the very best in every colleague.
What You’ll Be Doing
Typically, in this role, you’ll:
- Deliver exceptional client care, monitoring client feedback and actioning to improve the practice
- Ensure compliance with all regulatory, practice, and operational standards
- Support the Partner/Lead Vet with a focus on capacity, skills utilisation, and cost management to maximise commercial performance
- Maintain clinic rotas and carry out effective resource planning, diary management, and clinic workflow
- Support recruitment, induction, and management of colleagues, enabling engagement and retention
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