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Practice Manager, THE CROWD
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About The Role:
We are partnering with a vibrant, mid-sized architecture practice in Central London, seeking a robust, positive, and proactive Practice Manager to join the studio and take responsibility for the smooth day-to-day running of the business.
This is a varied and influential role at the heart of the business, working closely with the Directors and wider team. They are looking for someone proactive, organised, and calm under pressure, a natural problem-solver who enjoys wearing multiple hats and keeping things running seamlessly behind the scenes. You will be responsible for line managing the Front of House Coordinator and will focus on key areas such as operations, HR, finance administration, IT, ISO compliance, Health & Safety, employee relations, and more.
This is a fantastic opportunity to join a reputable, design-led studio that values collaboration and growth. You’ll benefit from a friendly, supportive team environment, along with perks such as a yearly team-building trip, a personal development fund, a discretionary bonus, health cash plan and more.
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Key Responsibilities:
- Oversee the day-to-day running of the studio, ensuring smooth operations across facilities, HR, IT and administration
- Lead office compliance including ISO9001 / ISO14001 audits, health & safety, risk assessments and statutory requirements
- Manage onboarding, recruitment coordination, appraisals and salary review processes in collaboration with the Director team
- Act as the main point of contact for the landlord, building management, IT partner and external suppliers
- Oversee payroll changes, benefits administration and visa compliance, liaising with external accountants and brokers
- Line manage the Front of House Coordinator
- Manage software licences, renewals and office systems, ensuring cost-effective and timely procurement
- Support finance processes including invoicing, expenses and year-end submissions
- Coordinate studio culture initiatives, socials and events, supporting a positive and well-run working environment
- Provide light PA and administrative support to the Directors when required
Key Skills / Requirements:
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- Proven experience in a Practice / Studio Manager role within architecture, design or the built environment
- Highly organised, detail-oriented and confident managing multiple operational functions simultaneously
- Strong IT literacy with the ability to oversee systems, software and external providers
- Excellent communication skills with the discretion to handle sensitive information
- Diligent, proactive and robust with a collaborative approach
- Comfortable working in a fast-paced studio environment; experience with Xero, Hubdoc, CMAP or Atvero is advantageous
- Strong experience using Microsoft Suite (Excel, Docs, PowerPoint, etc)
To apply for this position please click on the apply button to attach your CV (and portfolio for design positions).
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The Crowd is an equal opportunities employer and agency.
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