West Midlands Police
Practice Team Leader - Joint Legal Services
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold.
About the Role
As Practice Team Leader, you'll play a pivotal role ensuring Joint Legal Services operates efficiently, effectively and continues to evolve. Combining people leadership with system expertise, you'll have the opportunity to shape the way our department works, influence continuous improvement and support the delivery of an exceptional legal service.
Working closely with the Practice Manager and Senior Lawyers, you'll lead a dedicated Business Support Team while acting as the department's expert for the Legal Case Management System. From developing your team and improving workflows to producing management information and supporting departmental change, you'll play an integral role in ensuring our systems, processes and people are equipped for success. Your work will directly support the legal professionals who provide specialist legal advice and services across policing, ensuring they have the systems, information and support needed to deliver for the organisation.
Whether you're coaching colleagues, improving digital systems, embedding new ways of working or supporting strategic change. This role is for someone who enjoys variety, takes ownership and wants to make a lasting difference.
Key Responsibilities
- Lead and develop the Business Support Team, creating a positive, high-performing environment through coaching, performance management and continuous development.
- Act as the department's superuser for the Legal Case Management System, ensuring it remains secure, effective and continuously evolves to meet the needs of the service.
- Drive improvements to systems, workflows and business processes, identifying opportunities to increase efficiency, enhance service delivery and support innovation across Joint Legal Services.
- Produce accurate management information and insightful reports that enable informed decision-making and support operational performance.
- Build trusted relationships with the Practice Manager, Senior Lawyers and wider stakeholders, providing expert advice and acting as the first point of contact for system and process-related matters.
- Lead the training and onboarding of new and existing colleagues, ensuring staff have the knowledge and confidence to use systems and processes effectively.
- Maintain and develop the department's SharePoint sites, intranet and digital resources, ensuring information remains accurate, accessible and up to date.
- Support recruitment, and onboarding and departmental planning, helping to build an engaged, capable and well-equipped team.
- Contribute to change and improvement projects embedding new ways of working and helping shape the future development of Joint Legal Services.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Who We're Looking For
You'll be someone who is a proactive and organised leader who enjoys developing people, improving systems and delivering operational excellence. You'll thrive in a fast-paced environment where no two days are the same, bringing a collaborative approach, strong problem-solving skills and a passion for delivering an excellent service. Whether you're leading a team, shaping new ways of working, or supporting organisational change, you'll take pride in making a positive impact across Joint Legal Services.
You'll bring experience of:
- Leading and developing teams to deliver high-quality outcomes.
- Managing business systems, producing management information and using data to support decision-making.
- Driving continuous improvement and successfully implementing change that enhances service delivery.
- Working collaboratively with colleagues and stakeholders to build strong relationships and achieve shared objectives.
- Working within a legal practice or legal services environment and/or administrating a legal case management system.
Click here to view the full details of the role including the Essential, Desirable and any Educational Requirements for the role.
Why Join us?
Join a collaborative team where you'll influence how services are delivered, develop those around you and help shape the future of Joint Legal Services. If you're looking for a role where you can lead with purpose, drive meaningful improvements and make a lasting impact, we'd love to hear from you.
Probationary Policy (Current WMP Staff):
Under the Probation Policy, if you are currently in your probation period, “during your probationary period you will not be permitted to apply for alternative police staff roles within the Force unless there are exceptional circumstances. In such cases, you would require the support of your line manager prior to applying for alternative roles, and if successful, your probationary period will start over.”-Policies - Probation Period (Police Staff) (wmpad.local)
Selection Process
The selection process for this role will consist of the following elements:
- Initial application
- Shortlisting
- In-person interview
Closing date: Monday 3rd August 2026 (Subject to change dependent on volume of applications)
Interview date: W.C Monday 17th August 2026
Important Information
Vetting: Successful applicants will be required to pass Management Vetting and Security Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Medical: Appointment to this role will be dependent upon you successfully passing medical checks, which may if required include a drugs and hearing test.
Additional Information
Location: Lloyd House / Staffordshire Police Head Quarters
Hours: Monday – Friday, 08:00 – 16:00, Hybrid.
Contact: For any further information please contact Careers@west.midlands.police.uk [Careers@west.midlands.police.uk]
Benefits Statement
By choosing to join West Midlands Police you will receive an enhanced benefits package including:
- Fair remuneration with progression opportunities and access to a very competitive pension scheme.
- Enhanced annual leave in addition to public holiday entitlements.
- Discounts across travel, parking, daily costs of living and leisure activities.
- A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs
- Comprehensive benefits including pension, Blue Light Card, and employee assistance programme.
West Midlands Police is a Disability Confident Leader
- the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment, we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.
"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"
West Midlands Police is the second-largest police force in the country, serving the three major cities of Birmingham, Coventry, and Wolverhampton, alongside the districts of Sandwell, Walsall, Solihull, and Dudley.
Against this backdrop, the force handles more than 2,000 emergency calls every day, while patrolling the streets and responding to incidents 24 hours a day, seven days a week. We have made significant improvements in reducing overall crime, improving call response times, and increasing arrest rates. This work can only continue with the right people, therefore as an employer of choice, we are looking for the right people who can serve and protect our communities.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills