Prada Group
PRADA Client Advisor MRTW, Harrods
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PRADA Client Advisor MRTW, Harrods
Role: Prada Client Advisor
About Prada Group
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and innovation. The Group, a world leader in the luxury sector, operates in over 45 countries with its iconic brands including PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. With employees from over 100 nationalities, the Group upholds a commitment to diverse, creative, and inclusive working environments.
Job Purpose
As a Prada Client Advisor, your primary responsibility is to deliver an extraordinary and memorable luxury customer experience, prioritising the customer above all. You will:
- Discover and align with customer needs and expectations
- Foster meaningful relationships as a Brand Ambassador for Prada
- Guide customers into the world of Prada, conveying the brand’s philosophy and Values
- Achieve both individual and team sales targets while ensuring top-tier service for both in-store and ecommerce channels
Responsibilities
Customer Experience & Sales
- Place the customer at the centre, creating a welcoming environment and delivering excellence through the "client journey ceremony"
- Exceed individual sales targets and drive store success by maximising personal performance
- Excel in both sales and service quality, consistently meeting the highest KPI goals
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Customer Knowledge & Data management
- Demonstrate deep product knowledge along with expert insight into Prada’s history, culture, and DNA
- Capture customer data into the Company CRM and maintain ongoing relationships, offering personalised service opportunities
- Stay informed on luxury fashion trends and competing brands to provide insightful discussions and guidance to customers
Queues Resolution & Brand Representation
- Own and resolve customer complaints in collaboration with line managers and the Client Service team
- Maintain the highest level of respect and care for Prada products
- Actively utilise digital tools to enhance an integrated and immersive luxury experience for customers
Store Operations & Administration
- Host and conduct customer appointments, both in-person and via virtual meetings
- Support the store’s Back of House operations, ensuring an organised stockroom and seamless workflow
- Adhere to Company procedures regarding operational standards, inventory, security, cash handling, logistics, and reporting, as per head office guidelines
Teamwork & Inclusion
- Act as a team player, fostering open communication and a collaborative working environment
- Embrace diversity and inclusion, reflecting Prada’s values in daily interactions
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Knowledge & Skills
The ideal candidate will have:
- Previous experience within a luxury or premium brand
- A strong understanding of luxury customer service
- Demonstrated ability in building long-term client relationships
- Capacity to work efficiently both independently and as part of a team
- Exceptional communication and interpersonal skills
- Fluency in English (essential for multilingual, global interactions)
Company Philosophy & Commitment
Joining Prada Group means working in a creative and international environment, where teams thrive on curiosity and a relentless pursuit of excellence. Our people are at the heart of our success, and we empower our employees through professional growth, opportunity, and a culture of respect.
We are committed to fostering an inclusive workplace, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. Diversity is not just a value at Prada Group—it is our foundation.
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