Prada Group
PRADA Client Advisor MRTW, Selfridges
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PRADA Client Advisor MRTW, Selfridges
Client Advisor – PRADA Group (Remote/In-Store)
About the Prada Group Founded in 1913 in Italy, the Prada Group prides itself on a legacy of excellence and innovation, earning its place as a world leader in luxury. With a global presence spanning 45+ countries, the Group organises under iconic brands: PRADA, Miu Miu, Versace, Church’s, Car Shoe, Luna Rossa, and Pasticceria Marchesi. Our diverse team involves over 100 nationalities, fostering a creative, international environment where curiosity and passion for excellence drive success.
Job Purpose
As a Prada Client Advisor, your mission is to craft extraordinary and unforgettable luxury experiences by prioritising the client’s needs. You’ll act as their guide, exploring their expectations, fostering strong relationships, and embodying the Prada Brand Ambassador role.
Your responsibility extends to promoting the Brand philosophy and values, while seamlessly blending the company’s DNA with a personalised touch. Achieving both individual and team sales targets, you’ll lead exceptional service across in-store and ecommerce channels, acting proactively to meet evolving customer demands.
Key Responsibilities
- Centre-stage customer service: Create an inviting and bespoke environment, ensuring every interaction adheres to the "Client Journey Ceremony" standard.
- Sell with excellence: Drive both individual sales performance and team targets, aligning actions with overall store success.
- Achieve KPIs: Deliver unparalleled sales quality and customer service, ensuring standards remain impeccable.
- Expert product knowledge: Master the Prada portfolio, including product features, history, culture, and DNA.
- CRM management: Capture and nurture client data to develop long-term relationships, offer personalised service, and identify future opportunities.
- Omnichannel expertise: Champion a unified buying experience across all touchpoints.
- Luxury trends & intelligence: Stay ahead by understanding fashion trends and competitors, allowing insightful conversations with clients.
- Conflict resolution: Own client complaints with efficiency, collaborating closely with management and Client Service teams when needed.
- Product stewardship: Handle all products with the highest care and respect.
- Digital engagement: Leverage Company digital tools to provide seamless, integrated luxury experiences.
- Virtual and in-person consulting: Host high-end client appointments, whether in-store or via technology-driven solutions.
- Store operations: Work closely with Back of House teams, ensuring operational flow, stock management, and a well-organised workspace.
- Policy compliance: Adhere to Company operational guidelines, security protocols, cash activity, stock, inventory, logistics, and all required reporting.
- Collaborative culture: Act as a team player, fostering open communication and constructive feedback to maintain consistency and a positive working environment.
- Diversity and inclusion champion: Uphold and embody Prada’s commitment to equal opportunities across all demographics.
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Requirements
The ideal candidate has:
- Experience within luxury or premium branding (preferred but not mandatory)
- Luxury customer service acumen: Understanding the expectations of high-end clients
- Client relationship building: Proven ability to forge long-term, meaningful connections
- Independence & teamwork: Comfort working both autonomously and collaboratively
- Communication skills: Fluent in English with polished interpersonal skills
- Curiosity & adaptability: Hunger to grow in a fast-paced luxury environment
Join Prada Group
Be part of a dynamic, ever-evolving luxury revolution. A team motivated by innovation, excellence, and shared vision.
Prada is dedicated to an inclusive workplace where every candidate receives equal opportunity, transcend gender, ethnicity, or background, valuing diversity as a strength. Together, we build a respectful, supportive, and result-driven culture.
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