Prada
PRADA In-Store High-End Manager, Harrods
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PRADA In-Store High-End Manager, Harrods
High-End In-Store Manager – Prada Group
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and driven by a vision of innovation. As a world leader in the luxury sector, the Group operates in over 45 countries, representing iconic brands like PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa, with a diverse workforce of over 100 nationalities.
About the Role
As a High-End In-Store Manager, you will drive the growth and performance of premium categories within a boutique. As the in-store leader for High-End business development, your mission is to lead the introduction, elevation, and sale of extraordinary products, including:
- Fine Jewellery
- High Jewellery
- Made-to-Measure & Made-to-Order
- Exotics
- Other high-value categories
You will lead by example on the sales floor, manage and close strategic transactions, build a pipeline of Ultra-High-Net-Worth (UHNW) and VIP (Very Important Customer, or “VIC”) relationships, and position the boutique as a destination for High-End excellence.
Key Responsibilities
Strategic Leadership & Sales Growth
- Own and drive the High-End strategy for the boutique, ensuring strong visibility, desirability, and commercial performance across all high-value categories.
- Monitor, analyse, and track key performance indicators (KPIs) to inform decisions and optimise revenue.
- Identify and recruit High-Potential and UHNW clients, nurturing long-term relationships.
- Adjust and execute targeted prospecting strategies through networks, referrals, and curated events.
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Product & Client Experience
- Introduce and elevate High-End collections, ensuring Client Advisors are knowledgeable and proactive.
- Design bespoke client journeys aligned with brand standards and High-End expectations.
- Oversee the full lifecycle of Special Orders, including Ready-to-Wear, Leather Goods, Made-to-Measure, Exotics, Fine & High Jewellery.
- Collaborate with MTM (Made-to-Measure) Manager and Jewellery Manager to ensure technical accuracy and flawless service.
- Elevate Special Orders into strategic High-End opportunities through cross-selling and personalised storytelling.
Team Leadership & Events
- Foster a High-End mindset within the team, enhancing confidence in presenting and negotiating high-value pieces.
- Support boutique-level High-End events and private appointments, ensuring maximised conversion through structured follow-ups.
- Share best practices to drive continuous improvement in performance standards.
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Requirements & Skills
Experience & Expertise
- Proven experience in luxury retail, with exposure to:
- High-End products
- Fine Jewellery
- Made-to-Measure / bespoke categories
- Success in managing and closing high-value transactions.
- Strong commercial mindset with an entrepreneurial, strategic approach.
Client & Leadership Skills
- Exceptional clienteling skills tailored to Ultra-High-Net-Worth (UHNW) clientele.
- Ability to handle complex, long sales cycles with discretion and professionalism.
- Strong leadership presence, with the ability to coach, influence, and inspire teams.
- Highly organised & detail-oriented, comfortable working across multiple functions and stakeholders.
Work Environment & Values
Joining the Prada Group means working in a creative, international environment of curious, excellence-driven teams. We believe our success stems from the value we place on talent, passion, and professional growth for our employees.
We foster an inclusive work culture, committed to equal opportunity for all—regardless of gender, ethnicity, sexual orientation, disability, or background. Diversity is a value, and we are building a fair, respectful workplace for everyone.
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