Prada Group
PRADA In-Store Training Manager, Selfridges
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PRADA In-Store Training Manager, Selfridges
In-Store Training Manager – Prada Group
About the Role
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and a vision of innovation. As a world leader in the luxury sector, the Group operates in over 45 countries with iconic brands like PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa, employing over 100 nationalities.
In this critical role as Prada In-Store Training Manager, you will:
- Support the Store Manager in unlocking the store’s full potential by driving business results and qualitative objectives.
- Convey and promote the Prada Brand philosophy and Values to clients, guiding them into the Prada world experience.
- Act as the first Prada Ambassador in the store, fostering a culture of Empathy, Warmth, Passion, and Proactivity aligned with Prada Client Experience.
- Operate with a regular on-site presence in the store environment.
Responsibilities
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Design & Execute Training Programs
- Plan and cascade training initiatives in alignment with global, local, and store-specific priorities.
- Develop Shadowing, Observation, Feedback, and Coaching initiatives across all store levels.
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Enhance Client Experience & Performance
- Support Store Leadership in team development and individual Client Advisor performance.
- Ensure effective Client Journey implementation, impacting:
- Conversion rates
- Clienteling
- Leathergoods Mindset
- Zoning strategies
- And other Critical Touchpoints
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Identify Needs & Tailor Development Plans
- Analyse training needs alignment with business priorities.
- Create Store & Client Advisor-level training action plans.
- Leverage in-store training tools (training sessions, coaching, Daily Briefings, best-practice sharing).
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Collaborate Across Functions
- Partner with Merchandising, CRM, Events, and other retail teams to deliver joint training activities.
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Support Continuous Improvement
- Conduct Team gap analyses to build individual coaching plans.
- Provide ongoing feedback on performance, progress, and training proficiency.
- Cascade full training content on Brand Knowledge, Client Journey, and ProductMastery to Store Leadership.
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Drive Training Initiatives & Monitor Impact
- Leadership in-store training initiatives with active shop floor presence.
- Monitor training quality, impact, and true retention of learning content.
- Cultivate self-learning culture, with special focus on Retail Training Digital Tools (Training APP).
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Empower & Develop Frontline Teams
- Lead a coaching culture, prioritising Client Advisors based on individual needs to enhance:
- Selling skills
- Client Experience Excellence
- Personal Styling Mastery
- High-End Product Ambassadorism
- Lead a coaching culture, prioritising Client Advisors based on individual needs to enhance:
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Coach Managers & Mentor Future Ambassadors
- Support Store Leadership Shadowing (Observation/Feedback/Coaching) to ensure seamless one-to-one mentorship.
- Provide regular, continuous feedback to Trainees on progress.
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- New Hire Onboarding Facilitation
- Streamline onboarding induction journeys for New Hires, collaborating with HQ.
Requirements
Knowledge & Skills
- Strong training expertise combined with proven people management skills, ensuring team competency.
- Expertise in KPIs, particularly CRM and client engagement analytics.
- Ability to work effectively both as an independent leader and as a team contributor.
- Exceptional communication and interpersonal skills.
- Fluency in English (mandatory).
Values & Mindset
- Proactive, empathetic, and passionate about fostering Prada’s luxury brand culture.
- Committed to delivering a world-class client experience through sustained coaching and development.
About Prada Work Environment
Joining Prada Group means engaging within a creative, international setting, surrounded by motivated teams driven by curiosity and excellence.
Prada fosters:
- Talent development and professional growth.
- An inclusive work environment with equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.
We believe in the power of diversity, creating a fair and respectful workplace for the future.
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