Prada Group
PRADA Senior Client Advisor MRTW, Selfridges
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PRADA Senior Client Advisor MRTW, Selfridges
# Client Advisor – Prada Group
About the Prada Group
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and a vision of innovation. A world leader in the luxury sector, the Group operates in over 45 countries across its iconic brands:
- PRADA
- Miu Miu
- Church’s
- Car Shoe
- Pasticceria Marchesi
With employees from over 100 nationalities, Prada fosters a creative, international environment driven by curiosity and a commitment to excellence.
Joining the Prada Group means:
- Working alongside motivated, passionate teams dedicated to professional growth.
- Experienceing a diverse and inclusive workforce committed to equal opportunities.
Job Purpose
As a Prada Client Advisor, your role is to deliver an extraordinary luxury customer experience, placing the customer above all else. You will:
- Discover and fulfill customers’ needs and expectations while acting as a Prada Brand Ambassador.
- Promote and embody the Brand philosophy and values to guide customers into engaging with Prada
- Meet individual and team sales targets, offering proactive, top-tier service across both in-store and e-commerce channels.
You will be the first and last point of contact for a premium client experience—blending expertise with passion to build lasting relationships.
Responsibilities
Customer-Centric Service
- Place the customer at the centre, creating a welcoming environment aligned with the "client journey ceremony"—exceeding expectations through exemplary service.
- Ensure a flawlessly executed customer journey by delivering a luxury experience shaped around three pillars: Balanced Choice, Respective Flow, and Ceremonial Nutrition.
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Sales & Excellence
- Proactively exceed individual sales targets and maximize performance to drive overall store success.
- Consistently meet Key Performance Indicators (KPIs), ensuring luxury-focussed sales and customer service excellence.
Brand & Product Knowledge
- Possess deep expertise in products, Prada history, culture, and core Brand DNA—elevating advisory with cultural insight.
- Stay updated on luxury fashion trends and competitors, enabling meaningful collaborations with customers.
CRM & Relationship Management
- Capture accurate customer data into the Company CRM to build, nurture, and personalize customer relationships—opening new engagement opportunities.
- Manage customer complaints professionally, liaising with line managers and Client Service teams as needed.
Omni-Channel Excellence
- Foster an Omni-Channel mindset—aligning in-store and digital experiences flawlessly.
- Utilize digital tools actively to be a true luxury experience architect.
Appointments & Virtual Engagement
- Host and conduct customer appointments, either in presence or through virtual/digital channels.
- Leverage technology for seamless luxury interactions.
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Operational & Team Alignment
- Collaborate closely with Back of House to support daily store operations and maintain an organized stockroom.
- Adhere to store procedures—including inventory, logistics, security, and cash activity—ensuring compliance with Head Office requirements.
- Demonstrate a strong team player mentality, fostering open communication, constructive feedback, and a positive inclusive culture.
Knowledge & Skills
Experience & Background
- Previous experience in a luxury or premium brand is preferred.
- Advanced understanding of luxury customer service practices.
- Proven ability building long-term client relationships.
Personality & Soft Skills
- Desire to work both independently and collaboratively.
- Excellent communication and interpersonal skills—essential for engaging premium clientele.
- Strong sense of pride in representing the Prada brand.
Language Requirements
- Fluency in English is mandatory.
- (Preferred languages – Italian.)
### Diversity & Inclusion The Prada Group is committed to an inclusive work environment, celebrating diversity and providing equal opportunities for all, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics.
Prada values, as they say, attracts to the effort in embracing talent from all walks of life—fueling creativity through a fair and respectful culture.
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