HCA Healthcare UK
Pre-Assessment Administrator
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The Princess Grace Hospital
Full time, 37.5 hours per week
Monday to Friday, 0900-1700
Permanent
Salary: £30,484 per annum + excellent benefits
We’re looking for an Administrator to join our Pre-Assessment ward at The Princess Grace Hospital. The administration team plays a vital role in ensuring the smooth day-to-day running of operations across the hospital, supporting clinicians, managers and wider teams to deliver exceptional patient care. This role is central to maintaining efficient processes, high-quality data management and professional front-of-house services in a fast-paced healthcare environment.
As an Administrator, you’ll be responsible for supporting the smooth day-to-day running of the department through effective administration, patient coordination and front-of-house support. From managing referrals and appointment bookings to liaising with insurance providers and maintaining accurate patient records, no two days will be the same. You’ll work closely with the nursing team and wider operational teams to ensure patients receive an efficient and welcoming service at every stage of their journey.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in Administration, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What You’ll Do
- Provide comprehensive administrative and reception support for the Department, including appointment booking, managing referrals and responding to patient and stakeholder queries.
- Monitor clinician diaries and waiting lists to maximise appointment utilisation and ensure efficient scheduling within the department.
- Maintain accurate patient records and departmental documentation, including scanning records, filing correspondence and managing sensitive information in line with GDPR.
- Liaise with consultants, insurers and third-party providers regarding referrals, guarantees of payment, invoices, quotations and patient account queries.
- Support the wider team with any other admin duties as required
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What You’ll Bring
- Previous administrative experience within a hospital setting is essential
- Excellent organisational skills with the ability to manage multiple priorities in a fast-paced setting.
- Strong communication and customer service skills, both written and verbal.
- Experience using Microsoft Office systems and confidence working with databases or patient management systems
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
Benefits
By caring for our colleagues, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As an Administrator you’ll be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers
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Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our Mission Is Simple
Above All Else We’re Committed To The Care And Improvement Of Human Life, a Clear Statement That Extends To Both Our Patients And Colleagues. To Achieve This, We Live And Breathe Four Core Values
Unique and Individual: We recognise and value everyone as unique and individual
Kindness and compassion: We treat people with kindness and compassion
Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness
Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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