Esco
Pre & Post Sales Advisor – Service Operations
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About Esco Lifesciences
Esco Lifesciences Group is a world-leading manufacturer of laboratory, pharmaceutical, and bioprocess equipment, as well as IVF medical devices. Since 1978, our Singapore-based company has delivered sustainable workflow solutions that advance global health. With operations in more than 150 countries, Esco is known for innovation, quality, and reliability making us a trusted partner to the global life sciences and medical community.
Reporting To:
- Direct Manager: Service Manager
- Matrix Manager: Commercial Director
Job Purpose
To support the success of Esco through efficient coordination of pre-sales and post-sales service activities while delivering excellent customer support and administrative assistance. The role acts as a key liaison between customers, service engineers, sales teams, and internal departments to ensure smooth operations, customer satisfaction, and achievement of service sales objectives.
Key Responsibilities
Pre-Sales & Service Sales Support
- Support the service team and all service sales-related activities within the company.
- Prepare, submit, and follow up on quotations, tenders, and service contracts via email and phone.
- Coordinate with customers regarding service inquiries, pricing, and contract renewals.
- Assist in achieving service sales targets and maintaining service margins.
- Source, contact, and maintain relationships with new and existing customers.
- Review customer terms and conditions to ensure limited business risk exposure.
Post-Sales & Customer Service Operations
- Act as an extension of the field service team to maintain strong customer relationships and deliver high standards of customer service.
- Process customer purchase orders and generate service order confirmations via the system.
- Submit service order confirmations to the Service Coordinator and relevant departments.
- Prepare and send proforma invoices and service order confirmations to customers.
- Follow up on customer payments and ensure timely processing.
- Coordinate with factory and logistics teams regarding delivery schedules, costing, and spare parts requirements.
- Support engineers and technicians by preparing documentation, parts, and service-related materials.
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Inventory & Reporting
- Monitor inventory stock levels and support stock-taking activities.
- Check stock availability and prepare spare parts for technicians and engineers.
- Generate weekly and monthly sales, purchase order, and service activity reports.
- Maintain accurate records, documentation, and filing systems.
General Responsibilities
- Work collaboratively with cross-functional teams to ensure smooth operational support.
- Demonstrate professionalism, adaptability, and attention to detail in all tasks.
- Handle multiple priorities while remaining calm under pressure and meeting deadlines.
- Continuously learn and develop understanding of Esco products, equipment, and technical processes.
Key Requirements
- Minimum 1 year of sales experience (preferably in laboratory or scientific equipment).
- Bachelor’s degree in Business, Economics, Engineering, or related fields; specialisation in service or sales is an advantage.
- Previous experience in customer service, service coordination, sales support, or administrative operations is preferred.
- Excellent spoken and written English Language communication skills.
- Strong organisational, administrative, and interpersonal skills.
- Proficient in Microsoft Office Suite applications including Word, Excel, PowerPoint, Outlook, and PDF handling.
- Experience with ERP systems.
- Good analytical skills with understanding of service operations, production processes, and sales reporting.
- Strong attention to detail with a proactive and customer-focused mindset.
- Ability to work independently, within a team, and under pressure to meet deadlines.
- Professional attitude, adaptability, and willingness to learn technical aspects of Esco products and services.
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Note: Responsibilities may evolve in line with business growth and objectives.
Why Join Esco Lifesciences
- Work for a globally recognised brand in life sciences
- Collaborative, international, and growth-oriented culture
- Strong development and advancement opportunities
By submitting your application, you consent to Esco Lifesciences processing your personal data in accordance with applicable data protection laws General Data Protection Regulation (GDPR) and our Privacy Policy.
Esco Lifesciences is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and respectful workplace for all employees and applicants.
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