Pre-sales Tech Specialist

Job Title: Pre-Sales Tech Specialist – Enterprise Billing Solutions Core Competencies Solution Architecture & Design – Ability to translate business challenges into technically sound, scalable solutions. Consultative Selling – Skilled in uncovering needs, framing solutions, and influencing decisions. Product Demonstration & Storytelling – Expert at showcasing complex capabilities in clear, customer-relevant narratives. RFP/RFI Excellence – Strong technical writing skills for competitive, accurate bid responses. Industry Knowledge – Deep understanding of telecom, utilities, and enterprise billing market trends. Technical Validation – Experience leading PoCs, trials, and performance assessments. Cross-functional Collaboration – Proven success working with sales, product, R&D, and delivery teams. Competitive Analysis – Ability to benchmark against market rivals and identify differentiators. Key Responsibilities 1. Technical Sales Engagement Lead technical discovery sessions, workshops, and presentations—translating complex product capabilities (billing, mediation, invoicing, collections, subscription management) into clear business value. Deliver tailored product demonstrations highlighting features like usage-based billing, dunning, complex rating, and regulatory compliance. Act as the trusted technical advisor to prospects throughout the sales cycle, from qualification to closing. Support sales strategy for target territories, driving technical engagement to convert opportunities into revenue. 2. Solution Design & Architecture Map customer business and technical needs to product capabilities and integration options. Collaborate with Product, R&D, and Professional Services to produce high-level solution designs, architecture diagrams, and deployment models (SaaS, on-premise, hybrid). Define solution scope, hosting options, maintenance models, and timelines for proposals and Statements of Work. Advise on pricing approaches in collaboration with sales and finance teams. 3. Technical Validation & Competitive Positioning Design and support Proof-of-Concept (POC) environments to validate integration, performance, and fit with customer systems. Address technical objections on scalability, data migration, security, and compliance (e.g., tax/VAT handling). Evaluate and communicate competitive positioning, contributing to demo improvements, pricing refinements, and product roadmap inputs. 4. RFP/RFI & Documentation Support Lead or contribute to the technical sections of RFP/RFI responses, ensuring accurate and compelling representation of platform and infrastructure capabilities. Provide technical content for sales collateral, proposals, and customer success stories. Capture and relay customer feature requests to influence product evolution. 5. Relationship & Account Development Build and maintain strong relationships with technical and business stakeholders at all levels. Support Quarterly Business Reviews (QBRs) with compelling insights and solution value reinforcement. Identify upsell/cross-sell opportunities within existing accounts through technical discovery and collaboration with account managers. Requirements & Qualifications Experience & Knowledge 8+ years in software sales, technical pre-sales, product management, or solution architecture—ideally in telecom, utilities, or enterprise billing solutions. Proven experience designing solutions for complex business and technical requirements. Strong knowledge of billing systems, usage/rating models, integration patterns, and compliance requirements. Familiarity with strategic sales planning and forecasting. Proficiency in CRM tools Interpersonal Skills Excellent communication skills—able to present complex technical concepts to business and executive audiences. Strong facilitation and collaboration abilities across cross-functional teams. Consultative selling mindset with a passion for solving customer challenges. Education Bachelor’s or master’s degree in computer science, Engineering, or a related field. Lumine Group architects the future of connectivity in the communications and media industry by providing businesses with a global ecosystem of like-minded professionals, customers, and partners. Lumine takes root from the word “illuminate,” which reflects our mission to illuminate the potential of communications and media software businesses. We are buy-and-hold forever acquirers, meaning we never sell an acquired business. We believe in the businesses we acquire and the people behind them, and develop long-term, sustainable growth strategies. At Lumine, we believe the future is bright. Lumine Group is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.