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Pre-Visit Chart Preparation Specialist

Maidstone
Posted about 24 hours ago
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This role is NOT a general virtual assistant or scheduling position.

We are specifically hiring for candidates with direct, hands-on chart preparation experience in a U.S. healthcare setting.

If you have not prepared patient charts prior to visits (including verifying referrals, authorizations, and benefits), please do not apply.

About the Role

We are seeking an experienced Virtual Medical Assistant with a strong background in pre-visit chart preparation and insurance verification to support a high-volume multispecialty clinic.

This role is heavily focused on ensuring patient charts are fully prepared, verified, and complete prior to visits, including referrals, authorizations, benefits, and documentation. Candidates must have hands-on experience in chart prep workflows within a U.S. healthcare setting.

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Graduate Consultant — 2026 Scheme

PwC·London, UK
£35,000/yr

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Required Experience

(Applicants Without This Will Not Be Considered)

  • Minimum 1–2 years of hands-on chart preparation experience in a U.S. medical practice
  • Proven experience preparing charts prior to patient intake (not just data entry or scheduling)
  • Experience Verifying
    • Referrals and authorizations
    • Insurance eligibility and benefits
    • PCP assignment and coordination of benefits
    • Experience using payer portals such as Availity, UHC, Tricare, Cigna, etc.
    • Ability to interpret and communicate patient financial responsibility before visits

Core Responsibility: Pre-Visit Chart Preparation (Primary Focus)

  • Prepare and audit patient charts 24–48 hours prior to appointments
  • Ensure Completeness Of
    • Demographics
    • Active insurance
    • PCP assignment
    • Referrals & authorizations (auth #, validity, visits, POS)
  • Identify missing or incorrect documentation and resolve proactively
  • Communicate gaps to patients and clinic staff before visit date
  • Document all verification steps with reference numbers and notes

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Insurance & Benefits Verification (Supporting Chart Prep)

  • Verify eligibility and benefits using portals and outbound calls
  • Calculate and communicate patient responsibility using fee schedules
  • Flag inactive coverage, COB issues, or auth requirements immediately

Coordination & Patient Communication

  • Notify patients of missing items, financial responsibility, or delays
  • Coordinate with PCP offices to obtain referrals
  • Ensure add-on patients are fully prepped before being seen
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Skills

Chart Preparation
Insurance Verification
Referral Verification
Authorization Management
Patient Communication
Documentation Auditing
Eligibility Verification
Benefits Calculation
Payer Portals
Coordination of Benefits
Patient Financial Responsibility
Data Entry
Healthcare Setting Experience
Multispecialty Clinic Support
Proactive Problem Solving
Patient Intake Preparation

Location

Maidstone, England, United Kingdom

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