Legends Global (Europe)
Premium Account Manager
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Premium Account Manager
Premium Sales Account Manager – First Direct Bank Arena (Leeds)
About Legends Global
Legends Global is redefining excellence in sport, entertainment, and live events. With unmatched industry expertise and global reach, we deliver end-to-end solutions, spanning venue development, event programming, revenue strategy, and world-class hospitality. Our data-driven, 360° approach across Partnerships, Hospitality, Merchandise, and Attractions ensures we create unforgettable experiences for industry leaders.
Driven by our culture of inclusion and innovation, we thrive on diversity—the foundation of collaboration, creativity, and cross-sector success. At Legends Global, collaboration isn’t just a cornerstone; it’s a lifestyle defined by our core values: Align, Scale, Connect, Team, and Win. This is where your ideas, talents, and ambitions can grow and flourish.
The Venue
The First Direct Bank Arena—a 13,781-capacity "super theatre" since 2013—has redefined live entertainment with its fan-first ethos, delivering unparalleled sound and atmosphere. Originally crowned Best New Venue in the World, it now pulses as the heartbeat of Leeds’ entertainment scene, welcoming superstars in music, sport, and major events.
About the Role
Reporting to the Head of Premium Sales, this role manages high-value annual client relationships, ensuring seamless service delivery, premium package fulfilment, and consistent renewal/exceeding expectations. You’ll act as the primary client point of contact—handling ticket requests, concierge-style service, and hotel-like hospitality—all while representing the Premium Sales team at client and event engagements.
This role is pivotal to LFB Arena’s vision: placing guests at the forefront of every experience. Key objectives focus on maximising retention/renewals through exceptional account management, driving revenue growth, and championing premium programmes.
Key Responsibilities
- Revenue & Client Excellence:
- Maximise revenue by monetising premium opportunities while maintaining unparalleled guest satisfaction.
- Align with broader venue strategies to create premium packages outpacing competitors.
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Client Management:
- Own a client portfolio, driving retention/renewals by exceeding expectations.
- Act as the primary liaison for ticketing, membership benefits, and VIP service requests.
- Institute regular reviews to identify upsell/cross-sell opportunities.
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Accountability & Operational Excellence:
- Oversee event logistics, contract fulfilment, and quality assurance of premium packages.
- Coordinate with internal teams (e.g. Hospitality, Ticketing) to ensure seamless delivery.
- Maintain real-time client records, reports, and analytics to inform future strategies.
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Seamless Delivery:
- Proactively troubleshoot issues, referencing company standards to provide guest-centric resolutions.
- Troubleshoot and ensure quality delivery of premium offers, privacy, and policy compliance.
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collaboration & Operational Leadership:
- Align individual objectives with venue-wide revenue goals.
- Work cross-functionally to surpass business targets for premium sales.
What We Can Offer
Perks Beyond Average:
✦ Exclusive Access >> Enjoy discounted event tickets for your personal favourites. ✦ Flexible Time >> 25 days annual leave + realistic work-life balance. ✦ Care & Peace of Mind >> Comprehensive Life Assurance for you and your family. ✦ ** Financial Security** >> 5% pension contribution for a prosperous future. ✦ Health & Wellbeing >> Healthshield assistance covers dental, physiotherapy, counselling, or other vital costs. ✦ AXA Supported Health >> A confidential Employee Assistance Programme (EAP) supporting mental health and wellbeing. ✦ Vision Care >> Free (or subsidised) eye care, offering eye exams, glasses, contact advice. ✦ Cycle to Work Scheme >> Boost your health—and pocketbook—while helping the planet. ✦Employee Referral Scheme >> Refer a friend, and win rewards as we build a culture you’d delight to belong to.
Requirements
- Must-Have Qualifications & Competencies:
- Demonstrated client service excellence, with experience managing external/high-value partnerships.
- Proven ability to resolve client issues while standing by SLA and ethical guidelines.
- Strong communication, organisational, and time management skills to handle multiple priorities.
- Opportunities for leadership with autonomy in solving business cases.
- Nationally. Proof of UK right to work required.
- Proficiency in Microsoft Office (for report generation, Excel, Outlook) is essential; ticketing system experience advantageous.
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- Ideal Candidate:
- Sales included—strong track record in client upsell/need-based engagements.
- First-hand experience in live events/hospital services can be a game-changer.
- Eye-level problem solving: favoring sustainable solutions that balance business objectives and guest delight.
Recruitment Process
Stage 1: Introductory Call ✔ Connect with our Talent Team to explore needs, expectations, and outputs.
Stage 2: In-Person Interview ✔ Assess in detail against venue-specific challenges and opportunities.
Focus of Vetting Checks:
- Pre-employment checks as standard per legal requirements: right to work, identity, and referees.
- Where relevant, applicants may face standard DBS or upping criteria (enhanced) before employment offer.
Inclusive Workplace Culture
Legends Global is the vanguard of sustainable innovation, committed to shaping an industry led by green tech and excellence. We strive for trust and accountability—our success depends on the passion of our teams, a spirit of collaboration, and the ability to change with intention.
Welcome to a Workplace Where:
- Diversity isn’t dear to us; it’s our essence.
- Opportunities focus on removing barriers—join our inclusive recruitment journey by sharing working needs upfront.
- We embrace transparency across the selection process to ensure we reward potential that matters.
- Flexibility is non-negotiable; whether through family time or personal priorities, we adapt and adapt conditions together.
Next Steps
We are reassessing applications on a rolling basis—apply now to unlock long-term impact at Legends Global.
Visit our [website] (or contact career@legendsglobalfor your opportunity) for downloadable content or proof you want our best.
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