Legends Global (Europe)
Premium Account Manager
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Premium Account Manager
Premium Client Account Manager – First Direct Bank Arena
About Legends Global
Legends Global is redefining excellence in sport, entertainment, and live events. With unrivalled expertise and an international reach, we provide end-to-end solutions—from venue development and event programming to revenue strategy and hospitality.
We follow a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise, and Attractions, working with leading clients to deliver transcendent experiences worldwide. Our organisation thrives in an inclusive, innovation-driven environment where diversity fuels collaboration. Guided by our core values—Align, Scale, Connect, Team, and Win—we foster a culture where every team member can grow.
About The Venue
Bold and fan-focused, First Direct Bank Arena (formerly First Direct Arena) redefined live experiences upon opening in 2013. Hosting top-tier music, sport, and major events, this 13,781-capacity “super theatre” ensures audiences enjoy exceptional sound, atmosphere, and proximity to the action from every seat. Recognised as the Best New Venue in the World, it remains the heartbeat of live entertainment in Leeds.
About This Role
This Premium Client Account Manager role, reporting to the Head of Premium Sales, focuses on managing annual premium clients, ensuring delivered benefits surpass expectations. As the primary client contact, you’ll address ticketing, hospitality requests, and concierge-level service, while championing client retention, renewals, and long-term relationships.
Your key objective aligns with the venue’s mission: putting guests at the heart of everything.
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Key Responsibilities
- Maximise revenue opportunities, client satisfaction, and premium guest experiences
- Manage a premium client portfolio, acting as the primary point of contact to drive renewals, retention targets, and cross-selling opportunities
- Build and maintain long-term client relationships to enhance loyalty and repeat business
- Support the premium package strategy, including co-ordination of client events and service delivery improvements
- Collaborate with internal teams to ensure smooth operations, accurate reporting, record-keeping, and client touchpoints
Ideal Candidate Requirements
We’re looking for someone who excels in:
- Strong communication, interpersonal, and organisational skills to nurture client relationships
- Proven experience in customer-facing/customer relations roles, prioritising exceptional guest service and conflict resolution
- A reputation for attention to detail, with the ability to multitask, prioritise, and deliver excellence under pressure
- Self-motivated and proactive, capable of working independently with minimal supervision
- Proficiency in Microsoft Office (especially Excel and Outlook), plus experience with event/ticketing systems (additional advantage)
Benefits Package
Joining Legends Global means thriving at work while enjoying a fulfilling life outside it. Here’s what you get:
- Discounted tickets to access first-class music, sport, and entertainment
- 25 days annual leave, ensuring ample downtime to recharge
- Life Assurance policy—tranquillity knowing your loved ones are supported
- Generous pension contribution (5%), because a comfortable future is priceless
- Employee Support Benefits: Healthshield covers unexpected costs (dental, counselling, physiotherapy) for you and children
- Mental Wellbeing Support: Partnership with AXA Health’s Employee Assistance Programme (EAP)
- Eye Care Vouchers + contributions toward glasses/eyewear
- Cycle to Work Scheme—sustainable commutes have never been easier
- Employee Referral Scheme—seek great talent and earn perks for bringing in top candidates
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Recruitment Process
- Stage 1: Introductory call with our Talent Team
- Stage 2: Interview with us at First Direct Bank Arena
Note: A role offer is contingent upon passing pre-employment checks (verify identity, right to work, employment history, DBS—if applicable).
Inclusive Workplace Commitment
Legends Global is leading the charge toward a sustainable, innovative future in entertainment. We aim to cultivate an organisation where everyone thrives—regardless of background. Our commitment extends to equal opportunity recruitment, flexible solutions, and accessibility adjustments throughout the hiring process.
We’ll ensure a seamless evaluation process tailored to your needs—let us know in your application if adjustments are required.
Apply today to join a team that blends passion with purpose at the heart of live entertainment. Rolling recruitment applies—send your application ASAP.
To learn more about First Direct Bank Arena, visit their website.
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