Legends Global (Europe)
Premium Hospitality Manager
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Premium Hospitality Manager
Premium Hospitality Manager – The Mezz, AO Arena
About AO Arena
AO Arena is one of the world’s most iconic indoor arenas, welcoming over 30 million fans since 1997. From groundbreaking music events to major sporting spectacles, it lies at the heart of Manchester’s global live entertainment legacy.
Following a £50 million transformation, AO Arena continues to set the standard for live experiences worldwide.
About The Role
Lead exceptional guest experiences at The Mezz, AO Arena’s premium hospitality offering. As a Premium Hospitality Manager, you’ll oversee either the restaurant or bar operation, driving exceptional service in a dynamic, high-energy environment.
This hands-on leadership role requires confident, decisive candidacy—someone who thrives under pressure and delights guests with warm, seamless service.
Flexible/event-based shifts available, primarily evenings, weekends, and major event days.
Responsibilities
- Lead service delivery within the restaurant or bar, ensuring a premium guest experience at every event.
- Manage and inspire teams—be an approachable, visible leader on the floor while upholding high service standards.
- Organise pre-event briefings, handle opening/closing procedures, and oversee seating plans (including VIP requirements and reservations).
- Build strong guest relationships, resolving issues quickly and executing effective service recovery where needed.
- Facilitate seamless coordination between kitchen, bar staff, hosts, and premium hospitality teams.
- Ensure licensing compliance (including Challenge 25 procedures), allergen management, accurate order taking, and service timing.
- Maintain exceptional presentation, cleanliness, ambience, and event readiness across all areas.
- Complete shift reports, incident logs and guest feedback summaries, escalating issues as required.
- Coach and develop teams through hands-on leadership and exemplary performance.
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Key Requirements
Want to apply? We’re looking for:
- Leaders with premium hospitality experience in high-turnover environments like restaurants, hotels, stadiums, or luxury bars.
- Strong floor management skills—able to lead teams under pressure during bustling events.
- Exceptional guest service & relationship management, with confidence in complaint resolution.
- Decisive problem-solver experienced in fast-paced, high-stakes situations.
- Knowledge of licensing, allergen control, health & safety, and Challenge 25 procedures.
- Flexibility to commit to casual, event-based shifts (evenings, weekends, special events).
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Why Join Us?
Benefits
✅ Competitive pay – An excellent hourly rate for your work. ✅ Flexible shifts – Align your schedule with your other commitments. ✅ Fortnightly paychecks – Get paid bi-weekly. ✅ Sociable workforce – Join a diverse team that loves celebrating Manchester’s vibrant live events. ✅ Career growth – Gain industry experience at AO Arena and access opportunities with Legends Global. ✅ Commitment to inclusion – An equal-oppportunity, candidate-supportive workplace.
Recruitment Process
- Record a short video response (beyond your CV) to introduce yourself.
- Our team reviews applications and invites shortlisted candidates for an induction and interview at AO Arena.
- Pre-employment checks (ID, address, Right to Work, work history, DBS if applicable).
- Opportunity to discuss flexible working arrangements at any stage—we’re here to accommodate.
AO Arena is award-winning & Limitless Festival Gold 2024-proud, part of Legends Global, a leader in live entertainment.^[Join a groundbreaking team that’s innovating for a greener, more innovative future. Here, you’ll make an impact from day one.**]
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