Legends Global (Europe)
Premium Hospitality Manager
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About Legends Global
Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality.
We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide.
Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive.
The Venue
Home to one of the world’s most iconic football clubs, Stamford Bridge is a global stage for elite sport and unforgettable fan experiences. Founded in 1905, Chelsea FC competes at the highest level of domestic and European football, supported by world‑class hospitality and non‑matchday events. At the heart of West London sporting life, Legends Global works in partnership with Chelsea FC as their official F&B provider to deliver excellence on and off the pitch.
About The Role
Lead the delivery of exceptional, world-class hospitality as Premium Hospitality Manager at Chelsea Football Club. You’ll oversee the F&B/Hospitality operations across all our premium and VIP suites, creating unforgettable experiences for partners, sponsors, and VIP guests.
This is pure F&B/Hospitality role and we are looking for someone experienced, who is ready to take on the challenge of both elevating and executing our offering VIP suite experiences for the season ahead.
Driving operational excellence, guest satisfaction, and commercial performance, you’ll set the standard for luxury service on matchdays and beyond. This is a pivotal leadership role for someone passionate, resilient and energetic in a fast-paced, elite sporting environment who will continually pushing standards to new heights.
What We Can Offer
- You will work hard at Legends Global, but you will be rewarded with lots of time to relax and rest with 25 days annual leave
- We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.
- A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list.
- Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; Legends Global will support with these unexpected costs. For you and any children.
- We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.
- We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require.
- Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet.
- Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team.
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You’ll Be Responsible For
- VIP Suites Operations & Delivery: Lead all matchday and non-matchday VIP suite operations, ensuring seamless planning, execution, and consistently exceptional standards across service, presentation, and F&B delivery.
- Event Management & Execution: Oversee delivery across matches, concerts, and corporate events, coordinating cross-functional teams, managing timelines, and driving continuous improvement through pre- and post-event reviews.
- Client & Stakeholder Engagement: Act as a key point of contact for VIP clients, sponsors, and partners, building strong relationships, enhancing the guest journey, and supporting retention and revenue growth.
- Leadership & Team Development: Inspire, develop, and manage a high-performing team through recruitment, training, and mentoring, creating a positive culture focused on service excellence and accountability.
- Commercial Performance, Compliance & Standards: Support financial targets through effective cost control and upselling, while ensuring full compliance, maintaining premium standards, and delivering accurate reporting and administrative oversight.
You Will Have
- Experience & Passion for Premium Hospitality: Proven track record in premium or VIP hospitality management, including leading teams and delivering high-profile events, with a passion for luxury service and guest experience excellence; proficiency in MS Office and EPOS systems, with relevant industry experience or qualifications advantageous.
- Leadership & Professionalism: Exceptional leader with strong team management skills, high personal standards, and the ability to perform calmly and effectively in fast-paced, high-pressure environments.
- Organisation & Operational Excellence: Highly organised with strong planning capabilities, able to manage complex operations, prioritise effectively, and adapt to changing demands.
- Communication & Relationship Management: Excellent interpersonal skills with the ability to build and maintain strong relationships with VIP clients, stakeholders, and partners.
- Commercial & Compliance Expertise: Commercially astute with experience managing budgets, margins, stock, and costs, alongside a strong understanding of food hygiene, health & safety, and licensing regulations.
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Recruitment Process Outlined
- 1st Stage: Intro call with Talent Team
- 2nd Stage: Interview with CFC Team
Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.
Inclusive Workplace
At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.
If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.
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