Legends Global (Europe)
Premium Hospitality Manager
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Premium Hospitality Manager
**Premium Hospitality Manager – The Mezz At AO Arena
AO Arena is one of the world’s most iconic indoor arenas, offering exceptional guest experiences at Manchester’s premier live event venue. As a Premium Hospitality Manager in The Mezz, you’ll lead either the restaurant or bar, ensuring industry-leading service in a fast-paced, vibrant environment. If you thrive under pressure and love crafting unforgettable moments, this is your chance to shine.
📍 The Venue
AO Arena hosts over 30 million fans since its 1997 opening, showcasing iconic music acts, sporting spectacles, and events that define Manchester’s global reputation. Following a £50 million transformation, it remains a benchmark for live entertainment excellence—on and off the stage.
💼 The Role
This hands-on leadership position demands expertise in premium hospitality operations, primarily managing either the restaurant dining area or bar during event days. Your focus? Seamless service, team coordination, guest satisfaction, and flawless execution from opening to close.
- Work environment: Event-based, casual shifts (evenings, weekends, major event days).
- Flexibility: Ideal for hospitality professionals seeking varied, high-energy work in a dynamic, creative setting.
Core responsibilities span: ✔ Leading service excellence within The Mezz ✔ Guiding teams to deliver flawless, vacuum-sealed experiences ✔ Managing VIP logistics, reservations, and special guest needs ✔ Overseeing safety, compliance (Challenge 25, licensing), and protocol ✔ Ensuring high standards of ambience, presentation, and operational readiness
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🔑 Responsibilities
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Leadership on the floor:
- Visibly direct teams to uphold premium service standards—ensuring timely, congenial, and efficient guest care.
- Conduct pre-event briefings, oversee opening/closing routines, and troubleshoot real-time issues.
- Resolve conflicts with diplomacy, maintaining positive guest relations.
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Operational excellence:
- Coordinate between front-of-house, kitchen, bar, hospitality, and event team for harmonious execution.
- Manage order accuracy, allergen compliance, and licensing protocols with precision.
- Maintain cleanliness, venue readiness, and ambience throughout service.
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Team impact:
- Provide coaching, mentorship, and role-model service to enhance team morale.
- Foster a high-performance culture through proactive leadership.
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Reporting:
- Document incident logs, feedback summaries, and shift updates, escalating critical issues promptly.
🌟 What We’re Looking For
We’re seeking a confident hospitality leader with:
- Proven leadership in high-volume, premium settings (hotels, stadiums, arenas, or sister premises).
- Exceptional floor management—handling chaotic event schedules, spotty team collaboration, or anything else thrown your way.
- Guest-first ethos: exemplified through rapid issue resolution and exceptional recovery.
- Legal-savvy: knowledge of licensing, health/safety, allergens management, and Challenge 25 procedures.
- Impeccable organisational skills: juggling placeholder tasks effectively under tight deadlines.
- Availability for flexible shifts, aligning with AO Arena’s seasonality.
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🤝 What’s in It for You?
🍸 Competitive pay for excellence – Walk away with a strong hourly rate. ⏰ Flexible work hours – Tailor shifts to your lifestyle and lifestyle’s demands. 📅 Fortnightly payouts – Assure financial comfort with bi-weekly salaries. 🎉 A sociable culture – Be part of a close-knit team, meet new people, and share stories. 🚀 Career growth – Gain experience and network within Legends Global’s global entertainment portfolio.
📝 Recruitment Process
- Video application: First brief yourself prior to recording a short video response covering core questions.
- Team review: Applications are assessed directly.
- Interview & induction: Final-stage evaluators will schedule an in-person meeting at AO Arena.
- Safety checks: Prior to an offer:
- Right to work verification
- Enhanced identity check
- Work record & DBS disclosed (as needed)
💡 Inclusive Workplace Commitment
At Legends Global, we are dedicated to an inclusive, progressive workplace:
- A focus on diversity & equality, extending to every hiring step and beyond.
- Flexible work arrangements, designed to support individual needs.
- Active acknowledgment of mental/physical challenges—acc accommodate during interviews.
Note: If you require reasonable adjustments at any time, please address this during application. If unaddressed, we are committed to giving yourth views utmost priority.
Apply now for a unmatched ambassador experience within Manchester’s most iconic entertainment collab. Join us, leave your mark—excellence is our guest list.
WOULD YOU JOIN US? 🌟
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