Etihad Airways
Premium Lounge Agent - LHR
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Job Description
At Etihad, every journey begins long before take-off. Our Premium Lounge is where world-class hospitality meets exceptional service, creating memorable experiences for guests before they even board. We're looking for hospitality professionals who are passionate about delivering exceptional service and ready to join our Premium Lounge team at London Heathrow.
This is an opportunity to represent one of the world's fastest-growing airlines, welcome guests from around the world, and deliver the warmth, care and attention to detail that define the Etihad experience. As we grow to more than 200 aircraft and 125+ destinations, you'll be part of a global airline with the ambition, standards and opportunities to match your own.
What this means for you
- Deliver premium hospitality in one of the world's busiest international airports
- Create memorable experiences for guests travelling across our global network
- Join one of the world's fastest-growing airlines
- Grow your career in a premium, service-led environment
- Competitive salary and comprehensive benefits
Your role
- Create exceptional guest experiences by delivering the high standards of service, hospitality and operational excellence that define the Etihad Lounge experience, while supporting the achievement of OGSM and NPS targets.
- Support lounge performance by identifying opportunities to enhance guest satisfaction, drive ancillary revenue and deliver seamless service throughout the guest journey.
- Be the face of Etihad in the lounge, welcoming guests as an EY Host and providing personalised support across reception, concierge and hospitality services.
- Ensure smooth daily operations by maintaining accurate pre-flight and post-flight reports, completing shift administration and keeping lounge systems up to date.
- Work closely with lounge partners to maintain a premium environment, ensuring service standards are consistently met and any issues are quickly resolved.
- Engage with guests to understand their needs, create memorable interactions and continuously improve the lounge experience.
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Qualifications
- Minimum age of 21 at the time of application.
- High school certificate.
- Minimum of 1 year's experience in an airline, premium lounge or hotel customer service & hospitality role.
- Fluent in written and spoken English.
- Positive, confident, flexible and approachable attitude.
- High standard of personal grooming, presentation and professionalism.
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Additional Information
Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
To learn more visit www.etihad.com
Recruitment Fraud Alert
Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
Division: Operations & Guest Experience
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