Carden IT Services Ltd
Presales Admin Assistant
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We are looking to appoint a Presales & Admin Assistant to join our internal team, filling a key role within our growing Managed Service Provider operation. This position sits at the heart of our sales and delivery process, acting as the critical link between incoming client enquiries and the successful fulfilment of solutions. The right candidate will be highly organised, client-facing confident, and capable of managing multiple tasks simultaneously in a fast-paced MSP environment.
Key Responsibilities
- Monitoring the CRM system for incoming quote requests, ensuring all enquiries are acknowledged and actioned promptly
- Sourcing products and pricing from suppliers to build accurate and competitive quotes
- Writing and presenting professional quotes to clients in a timely manner
- Managing client communications throughout the presales process, keeping clients informed and expectations managed at every stage
- Booking and coordinating site visits, ensuring the relevant engineers or account managers are scheduled appropriately
- Ensuring the correct equipment is prepared, kitted out, and ready to be taken to site ahead of scheduled visits
- Coordinating direct-to-site deliveries where required, liaising with suppliers to confirm dispatch and delivery timelines
- Managing internal stock levels, recording stock movements, and ensuring inventory records within the CRM remain accurate and up to date
- Assisting in the preparation of longer-form proposals and tender documents where required
- Raising purchase orders and tracking supplier orders through to fulfilment
- Maintaining accurate records of all presales activity within the CRM, ensuring the pipeline is kept up to date and visible to the wider team
- Liaising with the technical team to ensure proposed solutions are technically validated before quotes are issued to clients
- Supporting the onboarding process for new clients following a successful sale, ensuring a smooth handover from presales to delivery
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What We’re Looking For
- Highly organised with the ability to manage multiple tasks and priorities simultaneously
- Comfortable working in a technical environment without necessarily being a technical person
- Experience within an MSP or IT services business would be advantageous
- Familiarity with PSA or CRM platforms is beneficial
- A clear and professional communicator, both written and verbal
- Someone who takes ownership and ensures nothing falls through the cracks between a client enquiry and a completed sale
- Proactive, detail-oriented, and happy to get stuck in across a varied workload
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What We Offer
- 35 hours per week, with the flexibility to work either a four or five day week — with working hours adjusted accordingly
- The option to take a 30-minute lunch break instead of an hour, giving you the choice to finish your day earlier
- Company events and social outings throughout the year
- Free and easy on-site parking
- A fun, friendly, and supportive team environment
- Smart casual dress code — come as you are, just keep it comfortable and professional
If you feel this role is a good fit for your skills and you’d like to be considered, please apply, attaching your CV. We look forward to hearing from you.
Carden IT Services is a trusted IT services provider with offices in Sussex, London, and New York. Our team brings together experienced specialists across multiple disciplines, delivering reliable, first-class IT solutions that help businesses operate securely, efficiently, and with confidence.
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Also serving the US: Carden IT Services LLC
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