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PreSales Engineer - UK
Justt: Pre-Sale Solution Engineer
About the Company
Justt helps leading global brands transform chargebacks from operational burdens into predictable, revenue-protecting components of their business. Our AI-driven platform automates dispute resolution at scale, recovering lost funds and aligning risk and finance teams across multiple markets and sectors.
Built on a culture of clear thinking, deep collaboration, and strong ownership, our global team partners with payments industry leaders to deliver technology at the core of modern finance. Whether through pricing models (Carr/ARR-focused), go-to-market strategies, or cross-disciplinary tech teams, Justt’s impact is tangible and measurable—directly improving the bottom lines of Fortune 500 companies and fintech disruptors alike.
Role Overview
The Pre-Sale Solution Engineer is Justt’s technical sales co-pilot: front-row participant from initial strategic discovery call through contract signing. This is a payout-focused, pre-sale-only role.
You’ll:
- Partner with AMER Account Executives on enterprise accounts (> $30K+ CARR/ARR).
- Serve as a technical-savvy commercial translator: bridging clear, unbiased analysis with showing-level confidence.
- Join the Commercial Operations department, reporting to the Director of Solutions.
Key Responsibilities
Technical Discovery & Scoping
- Lead deep technical exploration of prospects:
- Map their payment stack, processing service providers (PSPs), data flows, chargeback volume, and dispute lifecycle.
- Define integration blueprints (e.g., API routes, evidence retrieval mechanisms, data enrichment pipelines).
- Flag risks, gaps, or blockers proactively—aligning owners for resolution upfront.
- Act as the ternary link between Sales, product, engineering, and prospects during scoping.
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Demo & Proof-of-Concept (POC)
- Run customised technical demos tailored to the prospect’s environment and use cases.
- Facilitate POCs that validate Justt’s fit—translating technical obstacles and objections into agreement-drivers.
- Handle follow-up technical demos and objections Confidently—damage controller if the answer lost.
Statement of Work (SOW)
- Convert scoping outputs into a precise SOW (integration approach, timelines, data specs, acceptance KPIs).
- Maintain the SOW as a living document during the sales cycle.
- Hand off a clean, complete SOW to Onboarding SEs at execution handoff.
Sales Collaboration (AE Partnerships)
- Co-own deals with the Account Executive: true partnership, not support function.
- Stretch and simplify: craft technical visions that Benchmark owners feel comfortable… or hold focused scoping.
- Represent Justt’s warts as a supporting enterprise/luiz payments leader.
- Track and report progress on Jira for all active pre-sale engagements; example escalation when impact exceeds original capacity planning.
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Requirements
Must Have
- 5+ years in Solutions Engineering, Pre-Sales, or TAE for B2B SaaS, Payments, or Hedge Fintech.
- Demonstrated track record handling enterprise and midmarket client technical scoping.
- Hands-on REST API experience: writing query test, analyzing raw payload. Unlike frontend APIs.
- Experience with major PSPs (e.g., Stripe, Adyen, Braintree, Checkout.com).
- Native or fl bạn (near-native) English for hybridical technical discussions or discussions across customer layer.
- Strong commercial instinct: *breaking trade aimed at embed.
High Value
- Background in chargebacks/disputes or more broadly payments fraud.
- Exposure to PaidStop/credit POS surrounding systems.
- Experience with statements Financial Solutions (e.g., Sales documents or contract plays written).
- Experience w/shared ahead or event-driven teams/centre.
What This Role Is Not
- Does not own onboarding or post-launch support.
- Is not an in-house demo operator or slide libraryone.
- Engages only on selected deals (> $30k+ CARR ARR).
Cross-Functional Interfaces
- Account Executives (AEs): cohandles technical workflows.
- Director of Solutions: deadline on your capacity and development.
- Onboarding SEs: Code good outputs (e.g., accord/final realised template geared).
- Product/Engineering: laboring consistent with machine feasible, by c projective tract edges).
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