Sciensus
Prescription Services Team Leader
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Prescription Services Team Leader
Prescription Services Team Leader | Pharmacy Operations Team Leader
About the Role
Our Prescription Services Team is pivotal in ensuring medicines reach patients safely and efficiently through seamless processes bridging prescribing clinicians and internal pharmacy operations. We are seeking a confident, proactive Office-Based Pharmacy Operations Team Leader to drive excellence in clinical fulfilment operations—managing team performance, optimising workflows, and upholding the strictest regulatory standards.
Key Responsibilities
- Lead, coach, and develop a team of administrators, dispensers, or trainee dispensers, ensuring workloads are managed teleologically and supporting career progression with relevant qualifications.
- Deliver against operational KPIs, monitor performance, and foster accountability.
- Identify opportunities to increase productivity and quality by analysing trends and optimising processes.
- Maintain robust quality measures, including monthly reviews and individual quality-focused check-ins with team members.
- Conduct regular documented 1:1s, performance reviews, and manage capability/disciplinary processes as required.
- Proactively drive service development by reviewing current processes and proposing improvements.
What’s in it for You?
- Impact patient access: Play a meaningful role in ensuring patients receive their medication promptly and reliably.
- Join a mission-driven organisation empowering patients to gain greater control over their health through knowledge, choice, convenience, and connection.
- Lead a supportive, skilled team with opportunities to shape future service improvements.
- Access ongoing professional development tailored to your role.
- Work in a modern, well-equipped office valuing innovation and operational excellence.
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Who We’re Looking For
A confident, resilient leader who excels in fast-paced environments. You should bring:
- Strong analytical skills and an acute attention to detail.
- Exceptional communication and active listening abilities.
- The resilience to stay composed under pressure and adapt swiftly.
- A problem-solving mindset, always seeking constructive solutions.
- Proficiency in IT systems, including Excel and Dynamics 365 (D365).
About Sciensus
A trusted life sciences solutions partner with over 30 years’ experience, Sciensus bridges the European healthcare ecosystem to maximise medicine access, accelerate submissions, and secure long-term commercial success for clients. Through a team of 500+ licensed clinical staff and 1,650+ colleagues worldwide, we focus on:
- Supporting patients with cancer, chronic conditions, and rare diseases.
- Ensuring equitable access to life-changing treatments.
- Delivering clinical excellence and exceptional patient experiences at every touchpoint.
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Our Benefits Package
Beyond a competitive salary, we offer:
- 25 days annual leave + bank holidays.
- Yearly pay reviews.
- Contribution-based pension scheme.
- Life assurance.
- Employee discounts platform (retail, travel, tech, etc.).
- Private medical cover (post-qualifying period).
- Ongoing learning & development opportunities.
- Annual company-wide event.
- Burton upon Trent office perks: Onsite gym, canteen, prayer room, and quiet space.
Our Values
Sciensus is committed to Equality, Diversity & Inclusion, holding the National Equality Standard (NES) as a Disability Confident Employer. We actively champion a diverse workforce and prioritise fairness, regardless of race, gender, religion, sexual orientation, age, or disability.
We are proactively driving sustainability by:
- Investing in the Greener Pharmacy Toolkit.
- Transitioning to low-CO₂ emission vans.
- Exploring zero-emission initiatives.
#SCJC (Sciensus is proud to be a job pioneer in accessible healthcare.)
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