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Pricing Manager
About the Business
This role sits within the Corporate Services division of a leading, global provider of integrated facilities management (IFM) and outsourcing solutions. The business partners with organisations across the public and private sectors to deliver essential Hard and Soft FM services, including maintenance, cleaning, security, catering, and energy management. The culture is fast paced, commercially driven, and focused on delivering innovative, cost-effective solutions that enhance client performance and workplace environments.
You will act as the pricing and estimating Subject Matter Expert (SME) within a multi-functional bid team. You will interpret complex customer requirements, align them with internal operational capabilities, and design compelling commercial solutions that drive growth and retention targets within the corporate sector.
Ideal for candidates with relevant, recent outsourcing experience in IFM Estimating/Pricing or FM Operations.
Responsibilities
- Lead end-to-end pricing analysis for Hard FM single-service bids and IFM multi-service bids of varying sizes and complexity.
- Collaborate with Business Development and Bid Management to coordinate internal stakeholders (e.g., regional operational teams), ensuring client deadlines are met with innovative, compelling, and cost-effective solutions.
- Develop commercial assumptions and support sales negotiations, including the tactical use of clarification questions.
- Identify, engage, and manage key stakeholders throughout the full bid cycle.
- Apply best-practice FM principles to review and challenge labour loading, asset verification, and compensation fund quantification.
- Support the full governance process (alongside Commercial Finance) by presenting the commercial offering, risks, opportunities, and potential outcomes to obtain bid approval.
- Model potential outcome scenarios and provide commercial commentary (including bridges between positions) to inform decision-making.
- Identify, quantify, and work with the bid team to mitigate risks.
- Identify and quantify potential savings and future growth opportunities.
- Determine investment requirements, timing, and funding proposals.
- Complete complex customer pricing templates and provide supporting commercial commentary.
- Continuously improve processes and share knowledge with colleagues.
- Support peers in their personal and professional development.
- Demonstrate corporate values through aligned behaviours.
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Key Accountabilities
- Contribute to UK & Ireland sales growth, retention, and profitability targets.
- Proactively improve bidding effectiveness by embedding learnings from past successes and failures.
- Collaborate with operational teams to ensure successful bid implementation during mobilisation and go-live.
- Deliver high-quality cost/price modelling as the pricing workstream lead, ensuring alignment with the Head of Pricing and Commercial Finance on large bids.
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Experience, Skills & Competencies
- Self-starter – manages own workload and drives timeliness/quality from others.
- Technical skills – proficient in MS Office, especially Excel and Power BI.
- Legal & commercial knowledge – working knowledge of IFM outsourcing law, challenges, and application.
- FM expertise – demonstrable knowledge of FM services, solution design, and pricing.
- Teamwork – experienced collaborator.
- Communication – confident and effective.
- Emotional intelligence – able to read situations and stakeholders.
- Resilience – adaptable and calm under pressure.
- Flexibility – willing to work out of hours or co-locate with bid teams when needed.
- Quality focus – diligent, deadline-driven, and committed to continuous improvement.
- Financial acumen – understands key financial statements and the impact of commercial decisions.
- Numeracy – skilled in statistical analysis techniques.
- Relevant experience – recent career history in outsourcing, specifically within IFM Estimating/Pricing or FM Operations.
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